Thrift Store Supervisor

The Store Supervisor ensures consistent profitability of the Bowen Rd Thrift Store location by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation and product donation flow, transportation, and processing of in store donations.

The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

• Directs all operations of all stores to meet sales targets and control expenses while maintaining customer service standards.
• Hires, orientates, trains, evaluates, recognizes, disciplines, and terminates in concert with Territorial/National standards of all store locations.
• Manages health & safety, labour/employee relations and other related issues at a store level; participates in Step 1 and Step 2 of Grievance procedures.
• Plans all store layouts to attract customers including window displays and merchandise displays, decides on in-store promotions and auctions and keeps abreast of marketing trends by checking competitor’s stock; ensures attractiveness of the store through “Tidy Maintenance.”
• Determines and maintains appropriate inventory levels based on spot checks of the stores and reviewing store’s weekly sales records.
• Maintains control of inventory by ensuring all store donations are retrieved, sorted, and priced appropriately; protects the store from inventory shrinkage by close visual monitoring.
• Ensures in-store safety at all store locations, for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures property (store) is secured at all times.
• Manages in-store budgets within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region; ensures nightly sales are deposited into the appropriate financial institution.
• Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products from warehouse, tracking costs associated with product, etc.).
• Prepares financial and other requested reports (e.g., sales reports, staffing costs, and payroll data).
• Is responsible recruitment, hiring, discipline and terminations for all store locations.
• Uploads time sheets into payroll for all stores.
• Takes responsibility for all store staffing issues and requests (no-shows/leaves of absence/personal days off).
• Responsible for 10 or more employees (fulltime, parttime and casual) as well as recruitment, retention, and management of volunteers.
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the Family Services Director or Officer.
• Performs other work-related duties as assigned.

HOURS:  40hrs per week

Education, Qualifications and Certifications:

• Grade 12 education

Experience and Skilled Knowledge Requirements:

• At least 3 years experience in the retail business

Skills and Capabilities:

• Ability to lead and direct a retail team, set goals, organize daily schedules, organize store layout and display, organize and direct volunteers

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.