Relief Thrift Store Clerk

The Thrift Store Clerk provides service to customers, sorts incoming product, and assists in the ongoing retail operations of The Salvation Army Acton Thrift Store.

Operations

• Greet and interact with customers/donors in a positive, friendly and courteous manner.
• Contribute to meeting store sales targets; provide efficient, courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock to respond to customer enquiries by phone/in person.
• Pay attention to store security by monitoring activity within the store.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensure attractiveness of the store through “Tidy Maintenance”.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from sales floor as directed.
• Handle the merchandise in a safe and organized manner; assist in stock rotation – “recycling” items in the store.
• Assist donors with their contributions, unload donations and place stock in appropriate warehouse location.
• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards; ensure all products are priced correctly as per store policy.
• Work with volunteers as assigned.

Communications

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

Health & Safety

• Contribute to the safety of staff and customers (e.g. snow removal, clear fire exits, clean spillages & breakages; no obstacles inside/outside the store).
• Maintain an attractive organized appearance of the store, tidy up and restock shelves/racks, clean, sweep, dust and mop as necessary; on a rotational basis, clean the lunchroom, washroom and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other related duties as required.

Working Conditions:

• This is a permanent casual/relief position based on no standard weekly hours of work; work will be offered on an as needed basis.
• There are no guaranteed hours and shifts could include weekdays and Saturdays.   Thrift Store hours are currently Monday to Saturday, 9:30 a.m. to 5:30 p.m. For every 5 consecutive hours work the shift will include a ½ hour unpaid meal break.
• Flexibility in scheduling is required.
• Ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required.
• Ability to lift/move up to 40 pounds on a regular basis is required.

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of three (3) months of prior related experience.
• Cash handling experience is required.
• Basic math skills required to calculate discounts and percentages, as well as reading skills.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset; basic math skills are required.

SKILLS AND CAPABILITIES: 

• Work as a productive member of the team and independently when necessary.
• Attention to detail, problem solving and analytical skills.
• Self-motivated and disciplined.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to maintain information in confidence and exercise good judgement.
• Excellent interpersonal skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.