Property Manager

The Property Manager I role collaborates with the Executive Director, on the safety, security and appearance of properties of the Ministry Unit/Facility.

This position ensures that services are provided in alignment with the TSA’s Vision, Mission, Values and Strategic Directives using strength-based approach that promotes excellence in service delivery in an effort to maximize quality and efficiency of all operations. The incumbent is considered a contributing member of the Management Team and plays a key role in promoting a positive, vibrant and healthy workplace.

Reporting:

• Reports directly to the Executive Director
• Direct reports: manages a facility team, which may include custodians, maintenance workers, security personnel.

Hours:

• 40 per week

General Management:

• Serves as a point of contact with DHQ/THQ Properties Department
• Serves as point of contact for all related properties.
• Assists the Executive Director with the planning and development of long-range programs for capital equipment replacement and capital projects.
• Builds and maintains master schedules for the Ministry Unit/Facility, including facility usage and outside bookings if applicable.
• Serves as point of contact for community partnerships (external rental properties, providing general information regarding rentals of facility space)
• Acts as the liaison between internal and external users of the facility: communicates event set ups, special requests, schedule changes and facility interruptions.
• Participates in internal and external committees as appropriate.
• Creates and maintains booking system, ensuring accuracy to avoid conflict situations.
• Participates in development of budget for the facilities to address maintenance needs.
• Identifies and recommends actions that will improve the functioning of the department/service and ensures implementation of approved actions.
• Participates in resolving complaints from participants, staff & vendors, using established processes.
• Oversees all IT functions such as: equipment, contact with IT vendors, key cards etc.
• Oversees all Security functions such as: Security Company, fire equipment, cameras, keys.
• Sources and maintains a list of qualified contractors for trades support.
• Develops and monitors emergency procedures and ensures that all staff are aware of procedures and are trained; participates in periodic fire drills.
• Serves a member of the Leadership Team and Workplace Health and Safety Committee.

Maintenance:

• Coordinates ongoing maintenance and inspections to comply with all relevant laws, codes, and organizational policies. (Completes hand-on maintenance and repairs as practical.)
• Establishes and maintains routines for staff that follow Workplace Health and Safety requirements.
• Ensures that necessary steps are taken to maintain property is in a functional state.
• Ensures all policies and procedures related to the maintenance program meet federal and provincial standards and promote safe work practices.
• Establishes schedules to monitor routine testing of safety and mechanical services (fire and electrical systems, etc.)
• Oversees IT systems and supports minor troubleshooting on site.
• Develops and implements operational plans for maintenance, including benchmarks for services and preventative scheduling for the structures, mechanical plants, vehicles, telephone systems, security systems, etc.
• Organizes and maintains a Preventative Maintenance Program for equipment across all departments.
• Coordinates facilities upkeep including cleaning and maintenance, and arranging for any repairs.
• Accompanies all external agencies on tours and regular inspections of the physical plant (Health inspectors, Provincial Fire Commission inspectors, Workplace Health and Safety inspectors, Provincial Labour inspectors, etc.).
• Completes recommendations made by the inspectors in a timely manner.
• Ensures all snow removal functions are carried out as required.
• Responds to routine enquiries/user requests while providing general information regarding rentals of facility space.
• Explains processes, timelines and forms required for facility booking
• Records information on any complaints, responding to those of a minor nature and forwards others to the Executive Director for resolution.
• Works with Senior Management Team to establish and maintain routines for staff that follow Infection Control and Workplace Health and Safety requirements in all facilities.
• Ensures that equipment is maintained, and plans are made for replacement as needed.
• Ensures adequate supplies are purchased for the department.

Materials Management:

• Responsible for purchasing all equipment and supplies except for office supplies, in consultation with the Executive Director.
• Follows-up on any product or equipment complaints.
• Oversees the annual physical inventory count.
• Recommends disposal of used and obsolete equipment as per established policies and procedures and in consultation with the Executive Director.

People Leadership:

• Assists in the recruitment, selection, and orientation for the support services staff.
• Recommends disciplinary actions, including termination in conjunction with the Executive Assistant Director, Director, Human Relations, THQ/DHQ standards and the collective agreements.
• Organizes and assists with staff training in accordance with the facility policies.
• Schedules, conducts, and documents supervision.
• Conduct Department Performance Reviews and Evaluations.

Working Conditions:

• The incumbent’s typical work environment is an office with considerable amounts of administration work, hands-on tasks, and off-site meetings.
• Required to be available via cell phone in emergencies.
• Working conditions may be isolated, may include an on-call schedule, dealing with verbal abuse, angry or abusive people.
• The incumbent may have little to moderate travel required.
• Potential exposure to hazards: physical attack from members, traffic accidents when driving.
• May be required to lift up to 50 lbs. and use wheeled hand carts etc. as appropriate.
• Potential exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situations; domestic cleaning supplies; bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).

Education, Qualifications and Certifications:  

• The successful job applicant will have a formal post-secondary/college program diploma of two academic years.
• An equivalent combination of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• A minimum of three (3) years of experience in property management.
• Proficient in Microsoft Office (i.e., Word, Excel, Publisher, Access, and PowerPoint, Outlook) and ability to use/search on the Internet.
• IT and computer systems repair (supported by TSA national service desk)
• Proficient in administration and file management procedures.
• Valid certification in First Aid/CPR and Non-violent crisis intervention training or willingness to complete upon hiring.
• Valid certification in WHMIS.
• Ability to effectively communicate expectations and provide formative coaching.

• Willingness to develop understanding, and support the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• Valid full provincial driver license and clear abstract, as well as access to a personal vehicle might be required for some roles.
• Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner.
• Excellent writing, oral communication, decision-making, organizational and time management skills.
• Conflict management abilities.
• Attention to detail, problem solving and analytical skills, with ability to prioritize multiple conflicting activities.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Confident, self-motivated, mission minded, team player, able to work with others.
• Flexible, motivated, adaptable, and able to thrive in a fast paced non-profit and union environment; be an efficient problem solver.
• Demonstrate a dependable work ethic and the ability to manage multiple tasks and/or projects simultaneously.
• Work independently; maintain confidentiality; while part of a larger team, projecting a positive, professional, and helpful attitude
• Commitment to communicate effectively and exercise good interpersonal skills by consistently displaying tact, courtesy and patience with supervisors, peers, participants, employees, students, visitors, volunteers, and vendors.
• Ability to manage stress and workload in a positive manner.
• Recognize and actively pursue self-development.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.