Community Ministries Manager

The Community Ministries Manager provides leadership and oversight to a range of relevant, holistic, community programming developed to meet the needs of the families served through the ministries of the Strathroy Community and Family Services. They direct and coordinate all business and program matters at Strathroy Community and Family Services. This includes finance/funding contracts, service delivery/programs, property, legal, information technology and employee relations to enhance capacity, accountability, effectiveness, and relevance.

ACCOUNTABILITIES:

Program and Service Responsibilities

• Provide oversight and leadership to Community and Family Services programs and special events, ensuring ministry and program objectives are consistently met within Salvation Army mission, vision, policies, funder expectations, and all legal requirements.
• Ensure a spiritual dynamic, and focus, in all programming.
• With the support and input of Divisional Headquarters (DHQ) and / or Territorial Headquarters (THQ) consultants, lead the strategic planning for the ministry unit, securing necessary approvals from the Divisional Mission and Management Committee (DMMC) for new programs.
• Support/assist the Community Services team to research, plan, develop, prepare, and deliver creative and innovative community programming designed to address community needs, while building on community capacity.
• Operate within effective change-management, organizational development, and staff engagement principles to promote service excellence and develop strong teams.
• Monitor and ensure consistency in case management systems and practices as required; Provide direct client care and/or intake services as needed.
• Ensure strong community/interagency partnerships and collaboration are formed or maintained.
• Coordinate and/or participate in Community, Interagency and internal meetings as required.
• Handle public relations issues relating to the Community Services in coordination with the Public Relations department.
• Maintain, promote, and improve the profile of The Salvation Army in the Community while facilitating and encouraging the same goal among staff and volunteers.
• Provide oversight to and facilitate Annual Christmas assistance and assist with other programming where needed and complete an annual review of programs.

Human Relations

• Oversee and/or directly manage effective human relations practices in consultation with Divisional Human Relations.
• Provide significant input into all human resource decisions, including hiring, orientating, training, evaluating, recognizing, disciplining, terminating, and performance managing in consultation with Human Relations and in compliance with Divisional and Territorial standards.
• Responsible for the direct supervision of Community & Family Services staff and oversight of their supervision of volunteers.
• Submit and act on incident reports, deal with staff and client complaints, advising/consulting Divisional Human Relations as needed.
• Ensure all staff are trained and follow best practices, policies, procedures, and protocols.
• Ensure staff and volunteers maintain mandatory training or certification; identify any training needs and work to implement opportunities for staff and volunteer development.
• Encourage ongoing training for staff and volunteers and develop strategies for volunteer development and conduct annual PEAC reviews for CFS staff.
• Review volunteer schedules and staff plans on a regular basis.
• Communicate regularly with staff making suggestions for the improvement of efficiencies, ensuring appropriate health and safety conditions and a positive environment for all involved.

 Financial and Administration

• Establish, maintain, and adhere to the ministry unit budget in compliance with operating and administrative guidelines; authorize and monitor all financial transactions.
• Oversee all property transactions, development, and inventory for the CFS space in facilities.
• Maintain and promote positive working relationships/partnerships and communications with funders and community stakeholders; liaise with DHQ to re-negotiate contracts with government funder/s; work with DHQ/THQ to identify and pursue opportunities to enhance program delivery by seeking new government funding sources/grants; liaise with auditors and funding officials.
• Negotiate contract renewals with funding bodies; identify and pursue opportunities to enhance program delivery by seeking new government funding sources with Divisional approval.
• Provide direction, advice, and guidance to the management/supervisory team on business and program matters to ensure program excellence through program and outcome evaluation, external consultation, continuous quality improvement and standards of ethical practice.
• Prepare and submit grant applications in communication with the Area Commander and DHQ.
• Ensure that all agreements are properly administered and have been approved through proper SA channels.
• In communication with DHQ and the Area Commander, ensure that CFS programs meet contractual, legal, and internal requirements.

 Policies, Procedures, and Best Practices

• Ensure that all areas of property used by Community and Family Services are inspected and maintained in compliance with applicable legislation; work with the Area Commander and/or Divisional Property Lead to prepare all property proposals for presentation to the appropriate boards.
• Develop, establish, and implement MU policies and procedures to achieve compliance with Salvation Army policies and procedures, applicable federal and provincial legislation, as well as other legal requirements and best practices; comply with all Salvation Army operating guidelines, Minutes, Directives, etc. and consult with the Area Commander and/or other Divisional personnel as needed.
• Ensure that all policies, procedures, and protocols are up to date and meet compliance requirements, reviewing all on a regular basis (minimum yearly).
• Ensure Ministry Unit and departments are prepared for accreditation and any/all audits including risk assessment etc.

 Health and Safety

• Responsible for abiding by The Salvation Army’s Health & Safety Policies and Procedures and work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.
• Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA.
• Ensure all program facility space is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs, as necessary.

Perform other related duties as required.

WORKING CONDITIONS:

• This is a temporary full-time position based on 40 hours per week.
• Time commonly spent in office environments in generally agreeable conditions, in service and administration areas.
• Required to carry a cell phone.
• Ability to lift/move up to 29 lbs. as required.
• May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds.
• Some travel associated with this position (20%), mostly local travel.

• Completed an Undergraduate University Degree, in related Social Services field of study.
• Current First Aid/CPR Certification and Non-violent Crisis Intervention and Prevention Certification preferred or willingness to obtain.

 Experience and Skilled Knowledge Requirements

• Minimum of four (4) years of prior related experience including experience in specialized social service programs, supervision/management and working with marginalized clientele.
• Valid Ontario Class “G” driver’s license with access to a personal vehicle and proof of valid insurance.
• Proficiency in all Microsoft Office products is required - i.e., Word, Excel, PowerPoint, etc.
• Experience in planning and managing successful community development initiatives, particularly those involving multiagency collaboration in the non-profit sector is preferred.

 Alternate combinations of education and experience may be considered.

 Skills and Capabilities:

• Committed to service excellence with sound knowledge of financial management, human resource management, and leadership principles as they relate to non-profit organizations; able to lead, coach, inspire, and motivate teams to reach their full potential, thus enhancing organizational effectiveness.
• Able to establish and maintain positive working relationships with others, both internally and externally, with effective negotiation skills and a non-judgmental approach, as well as the ability to work in a consultative, diplomatic, and tactful manner.
• Strategic thinker: able to see ‘the big picture’, develop effective plans/strategies and evaluate their effectiveness to improve operations and programs and source new opportunities.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Effective analytical, problem solving and evaluation skills with an ability to investigate and initiate corrective action to successfully resolve problems, issues, and conflict.
• Competency in making and implementing effective decisions with strong organizational, interpersonal, time management and communication skills, both oral and written.
• Demonstrate a high level of integrity, good judgment, and maintain appropriate professional boundaries and confidentiality.
• Demonstrated understanding of, and compliance with, all relevant federal and provincial legislation, e.g., the Employment Standards Act, Human Rights Act, Occupational Health, and Safety, WHIMIS, Ministry of Labour, etc.
• Demonstrated skills/knowledge of Funding/Grant submissions/programs.
• Knowledge of current community challenges and opportunities relating to the mission of the organization.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.