Community Ministries Director

The Community Ministries Director provides holistic leadership to a broad range of ever-changing, multi-function, community-based programs and manages the Ministry Unit’s business operations, including local financial, administrative, IT questions, and property issues in accordance with Salvation Army mission, vision, values, and standards.

1. Leadership and People Management
   1. Serves as a member of the Management team to convey interests and concerns related to Community Services operations, Food Bank & Family Services, Thrift Store, Christmas Support Program, Christmas Kettles, Pathway of Hope, Emergency Disaster Services, and any future community programming and to convey other Ministry Unit (MU) issues back to the Corps Officers when relevant.
   2. Participates in submitting recommendations/advice/input in establishing the MU strategic plan; consults with stakeholders on various issues concerning the social mission of the MU.
   3. Conducts regular staff meetings with each department of responsibility, including meetings with department managers and staff. Supports the Corps Officers in accomplishing the spiritual mission, ministry, and values of the Salvation Army.
   4. Oversees and directly manages effective employee/labour relations practices.
   5. Participates in interviewing, hiring, orientation, training for new employees, and ongoing training and development for current employees; personnel evaluating for assigned staff according to MU organizational chart.
   6. Gives direct supervision, including performance evaluation and coaching (PEACs), to the following positions: Thrift Store Manager, Community Program Coordinator, Volunteer Coordinator, Property Coordinator (future position), Community Engagement Coordinator (future position).
   7. Supports the Corps Officers and DHQ Human Resources Manager with the staff's on-site human resources and employment functions, including but not limited to administrating employee leaves, advising on onboarding processes, staff training and education, and assisting in payroll administration.
   8. WorkSafe BC: addresses employee concerns and liaises with WorkSafe BC to ensure accommodations are met.
   9. Oversees staff training – identifies and arranges required staff training, maintains training records, and ensures compliance with legislation and Salvation Army policies and procedures.
   10. May keep an up-to-date record of employees' sick and vacation time, may calculate full-time employees' vacation entitlement and scheduling.
   11. Participates in employee exit interviews and termination paperwork in collaboration with Corps Officers and BCHR.
   12. May use independent judgment and discretion to address and solve issues before they become problems or complaints among staff, volunteers, customers, and clients.
   13. Coordinates and oversees the recruiting, training, and retaining of volunteers as supervisor of Volunteer Coordinator.
   14. Ensures that all aspects of the Volunteer program at the MU are in line with Territorial/Divisional Policy.
2. Community Services Management
   1. Gives oversight and responsibility for all Community Services programming.
   2. Develop skill training programming models for the community and clients; implement new programs based on the community's needs.
   3. Gives oversight to all Community Ministries in the Ministry Unit. This includes Food Bank, Pathway of Hope, Thrift Store, Outreach events, Christmas campaign, Christmas support, Emergency Disaster Services, and any future community programs.
   4. Actively communicates with the Corps Officers regarding:
      1. Program needs
      2. Articles for local newspapers/media
      3. Fundraising ideas
      4. Special events
      5. Potential sponsors and volunteers
      6. Facilitates development strategies for Community Services and Thrift Store operations.

1. Finances and Administration
   1. Responsible for negotiating, scrutinizing, and monitoring funding or any other contracts, ensuring that the MU interests are protected, and its obligations are carried out.
   2. Develops and submits government reports.
   3. Provides input as a management team member in the preparation of budgets, administers, and operates within the approved budget for financial control and personnel management, ensuring optimum utilization of resources.
   4. Gives oversight and coordination to all business operations and departments including Thrift Store, Family Services & Food Bank, Pathway of Hope, Christmas services, and future community programs.
   5. Ensures that all social services programs comply with provincial legislation and municipal bylaws (i.e., service/program focus, building/property/safety and employees/labour relations).
   6. Remains familiar with current legislation and ensures necessary changes are made.
   7. Ensures that programs with government requirements function according to standards/guidelines.
   8. Ensures that Policies and Procedures for MU departments are up-to-date and in line with Territorial Procedures Manual
2. Communications, Public Relations and Marketing
   1. Represent the Salvation Army Vernon Community Church at various community groups, social services organizations, and committees.
   2. Coordinate with city officials and emergency response departments for purposes of Emergency Disaster Services.
   3. Provide updated information for the website and social media presence, and communicate poster requirements to the Administrative Coordinator regarding Community Services programs and thrift store operations in coordination with the Thrift Store Manager, Community Program Coordinator, Volunteer Coordinator, and Community Engagement Coordinator.
3. Communication and Reporting
   1. Develop and document business requirements, processes and reports as needed.
   2. Develop and document options and recommendations for issues and problems.
   3. Support key stakeholders in understanding the implications of options and decisions.
   4. Create and maintain a list of reports required for health and safety compliance purposes.
   5. Support external reporting requests as needed.
4. Other
   1. Assumes responsibility for other related duties as directed by the Corps Officers.

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college/University program of three academic years in social service, business, economics, administration, and equivalent work experience.
• Must possess valid driver’s license.

Experience and Skilled Knowledge Requirements:

• A minimum of five years of related experience.
• A minimum of three years of management experience in a related field or non-profit is necessary.
• Experience of three years is required in the following areas: office administration, budgeting, social services.

WORKING CONDITIONS:  

• Normal hours of work are 8:00 to 4:30 (30 minutes unpaid break) Monday through Friday. Weekly hours are 40.
• As a member of the management team flexibility of hours worked is both expected and extended.
• Typical working location for this position – Office currently at church location. Will move to new food bank location when completed.
• Travel requirements for this position – up to 10% travel.
• The incumbent works in generally agreeable conditions, with the following exceptions:
  • People with challenging behaviour
  • General public – can occasionally be unkind and disruptive.
• Occasionally required to lift up to 30 lbs.
• The incumbent works shift: may include evenings/weekends, primarily during Christmas and Food Drive Campaigns; meetings with various groups.
• The job incumbent may be exposed to the risk of minor harm, injury, or illness due to:
  • Exposure to infectious diseases (dealing with public)
  • Environmental Conditions
  • Driving

• The incumbent must take the following precautionary measures (in addition to health and safety rules):
  • Universal Precautions
  • Annual WHMIS training/certification
  • Current Certification in First Aid/CPR

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Skills and Capabilities:

• Familiarity with non-profit funding processes and procedures, fund raising, human resource legislation and practice; purchasing procedures; property maintenance issues; and information systems issues & processes.
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity & confidentiality with professional ethics and a balanced sense of fairness & flexibility.
• Outstanding leadership, communication, supervisory and motivational skills.
• Demonstrated experience in project management, goal setting, multi-tasking, and strategic planning.
• Demonstrated experience in working effectively with a variety of professionals, community groups, businesses, and volunteers.
• Computer and media proficiency.
• Ability to work independently.
• Ability to lift and/or move to 30 pounds.