FAQs
FAQs
Services
1
Assistance
If you are in need of food, shelter, a Christmas hamper or another service we provide, please use our online search tool https://salvationarmy.ca/locator to contact your local Salvation Army Community facility. They may be able to provide assistance.
2
Thrift Store
How can I donate an item, arrange a pick-up or ask a question regarding a thrift store?
Please visit http://thriftstore.ca/contact-us.
3
Community Church
How can I find a community church in my area?
Please use our online search tool to find a Salvation Army community church near you: https://salvationarmy.ca/locator.
4
Camp
How can I send my child to camp?
To register a child for camp, please visit https://salvationarmy.ca/camps.
5
Careers
I want to work for The Salvation Army. How can I apply for a job?
Please visit our job board at https://www.salvationarmy.ca/careers for current job postings. If you are interested in a position, the contact information on where you can apply is found on the job posting.
6
Submit Feedback
Please complete our feedback form. For complaints, please view our Complaints Policy.
Update My Information
1
Who should I contact if I move?
Please complete our Change of Address Form.
2
Who should I contact if I would like to receive less mail each year or remove my name from your mailing list?
Please complete our Contact Request Form.
3
Who should I contact to be removed from your email list?
Please complete our Email Removal Request Form.
Donor
1
How can I donate to The Salvation Army?
You may donate online, over the phone or through the mail.
Online:
salvationarmy.ca/donate
Phone:
1-800-725-2769
Mail:
Print this donation form and mail it to:
The Salvation Army
2 Overlea Blvd
Toronto ON M4H 1P4
2
How can I make a donation in memory or in honour of someone?
You may donate online, over the phone or through the mail.
Online:
salvationarmy.ca/tribute
Phone:
1-800-725-2769
Mail:
Print this donation form and mail it to:
The Salvation Army
2 Overlea Blvd
Toronto, ON M4H 1P4
3
How do I designate my donation to support a specific program, unit or location?
You may donate online or over the phone.
Online:
salvationarmy.ca/donate-to-specific-location/
Phone:
1-800-725-2769
Rest assured that your donation will automatically be used to support services provided in your area if your donation is not designated to a specific program or location.
4
How does my donation make a difference?
When you donate to The Salvation Army, you are giving hope to vulnerable and marginalized people in communities across Canada. You help provide basic necessities such as food, shelter and clothing for children and families struggling with poverty, homelessness, addiction and abuse.
5
My online donation did not go through, how can I make a donation?
Please call our toll-free number: 1-800-725-2769.
6
I just made a donation, why did you ask me to give again?
Thank you for your recent donation. Our mail and email appeals are prepared a few weeks before they are sent to donors, so you may have received a request for support shortly after making a donation. Please accept our apology and know that we value you and your generosity.
7
What is the most efficient way to donate to The Salvation Army?
An automatic monthly donation is the most efficient way to support The Salvation Army. Monthly donations keep fundraising costs low and ensure a consistent source of revenue to support ongoing needs throughout the year. It’s easy to set up and you can change or stop your monthly donation at any time. You may sign up to become a monthly donor at salvationarmy.ca/monthly.
8
I would like to make a change to my monthly donation.
Please complete our Monthly Donation Update Form or call 1-800-725-2769.
If you would like to sign up to become a new monthly donor, please visit salvationarmy.ca/monthly.
Tax Receipts
1
When will I receive my e-receipt from my online donation?
If you did not receive your tax receipt immediately, please check your spam or junk email folders. If you still have not received your tax receipt within 24 hours, please complete the Tax Receipt Request Form.
2
I would like to request a duplicate tax receipt for my donation.
Please complete our Tax Receipt Request Form.
3
Will I receive a tax receipt for my donation?
A tax receipt will be automatically issued for all donations of $20 or more, or upon request.
- Tax receipts for online donations will be emailed to the email address provided within 24 hours.
- It may take up to 4 weeks to receive your tax receipt for donations given through the mail or over the phone. This may be longer at year-end.
4
I’m a monthly donor, when will I receive my annual tax receipt?
Charitable tax receipts are mailed or emailed to monthly donors before the end of February each year.
5
Why was my tax receipt issued in Toronto for my online donation?
For efficiency, The Salvation Army has one online donation system that serves all of Canada. All online donation tax receipts are issued in Toronto, even if you live outside of Toronto or your donation was designated to a program or service outside of Toronto.
Gifts of Securities
1
How can I donate securities?
Please complete the Notification of Securities Transfer Form. Your broker or transfer agent must send this form to RBC Direct Investing to make the share transfer. We cannot initiate this share transfer on your behalf. Also, email a copy of this form to The Salvation Army at securities@salvationarmy.ca.
This will help ensure that you receive your charitable tax receipt in a timely manner.
For questions call or email: 1-855-546-5556 or securities@salvationarmy.ca.
Phone:
1-855-546-5556
Gifts in Will Or Other Legacy Gifts
1
How can I leave a gift to The Salvation Army in my will?
Thank you for considering a legacy gift in your will to The Salvation Army. Here is the information you will need when including a gift in your will.
Our legal name is:
The Governing Council of The Salvation Army in Canada
2 Overlea Blvd
Toronto ON M4H 1P4
Charitable Registration Number: 10795 1618 RR0001
To learn more, please read our Legacy Booklet.
We would love to hear from you if you include a gift in your will or if you have questions. You may contact us at 1-855-546-5556 or complete our Legacy Gift in Will Form.
2
Should I let The Salvation Army know if I’ve left a gift in my will?
Yes. We would love to have the opportunity to thank you for your generous gift. We can help you with wording to ensure that your gift intention is understood and honoured. You may contact us at 1-855-546-5556 or complete our Legacy Gift in Will Form and someone will contact you.
Notifying us of a future gift is not legally binding and may be changed at any time.
3
Who should I contact when I have questions about an annuity or insurance policy?
Please complete our Annuity or Insurance Request Form or call 1-855-546-5556.
Executor
1
I am an executor of an estate that has left a gift to The Salvation Army. How should I notify you?
We are grateful our charity has been remembered in this way. Kindly contact us:
Mail:
The Salvation Army
2 Overlea Blvd
Toronto ON M4H 1P4
Email:
estates@salvationarmy.ca
2
Who should I make the cheque/draft payable to for payment of this estate gift?
Our legal name is:
The Governing Council of The Salvation Army in Canada
3
Why have you asked me for a copy of the Will clause?
The Salvation Army asks for a copy of the Will clause simply to ensure that the funds are allocated according to any stipulations in the Will and as intended by the donor (i.e. specific program, city etc.).
The Salvation Army
1
What is your contact information?
Web:
salvationarmy.ca
Phone:
1-800-725-2769
Mail:
The Salvation Army
2 Overlea Blvd
Toronto ON M4H 1P4
2
What is your legal name?
The Governing Council of The Salvation Army in Canada
3
What is your charitable registration number?
10795 1618 RR0001
4
Why should I choose The Salvation Army as my charity of choice?
The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become the largest non-governmental direct providers of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 130 countries around the world.
We are accountable to you. The Salvation Army places accountability at the core of its relationships with donors and other stakeholders. Accredited by Imagine Canada’s Standards Program, The Salvation Army demonstrates excellence in five fundamental areas: board governance, financial accountability & transparency, fundraising, staff management and volunteer involvement.
5
How much does The Salvation Army spend on fundraising?
Last year, The Salvation Army spent 12% of charitable donations on fundraising costs. This is well below the guideline set by Canada Revenue Agency, which states that 35% is an acceptable amount to spend on fundraising activities. The Salvation Army strives to keep fundraising costs at reasonable levels to ensure net funds available for operations are maximized.
6
Will The Salvation Army sell or trade my name and address?
We respect your privacy. The Salvation Army does not sell or trade donor names and addresses.
7
I have never donated to The Salvation Army. How did you get my name and address?
In order to keep fundraising costs low and to acquire new donors, The Salvation Army occasionally rents names from companies or organizations.
Volunteer
1
Why should I consider volunteering with The Salvation Army?
Volunteering with The Salvation Army means you can make a positive impact on your community!
The work you do will benefit others in need but can also create a meaningful experience for you as well. It’s a great way to:
- Meet new people;
- Make friends;
- Feel accomplished by sharing your skills with others;
- Enjoy new opportunities;
- Enhance your resume;
- And build your work experience.
Most of all you’ll be making a difference by giving hope to others in need!
2
Who can volunteer?
Many locations offer opportunities to volunteers ages 16 and up. However, some have different minimum age requirements. Certain locations are able to accommodate family activities or younger volunteers if accompanied by an adult.
3
I do not currently live, work, or go to school in Canada. Can I volunteer?
While we appreciate your interest, we cannot accommodate requests from those outside of Canada.
4
How do I become a volunteer?
Filling out an application form is the first step in the volunteer process. A staff member will contact you with further instructions on how to connect with your local unit. An interview and training usually follows, with some roles requiring further screening such as a criminal record or enhanced criminal record check.
5
What will I be doing?
Volunteer opportunities are varied and there are many ways to be involved! Some of the ways you can help include:
- Office administration
- Packing food hampers
- Stocking shelves, sorting toys
- Sorting clothes and pricing items at a thrift store
- Ringing bells beside our iconic Christmas kettle
- Visiting seniors
- Recreation programming
- Gardening and landscaping
- Emergency disaster relief
6
What’s the time commitment?
The length of time varies depending on the position. There are one-time, seasonal, and ongoing volunteer roles. On your request form please indicate the level of commitment you are seeking and we will make every effort to find a suitable arrangement.
7
Are there opportunities to complete my high school community hours?
Yes, there are! If you are a student and need to fulfill community hours, please specify this on your application and we will do our best to find an appropriate opportunity for you.
Christmas Kettle
1
What is the Christmas Kettle Campaign?
The Salvation Army Christmas Kettle Campaign is a fundraising effort that occurs each year during the Christmas season. Kettles are found in 2,000 locations across Canada and are an opportunity for the public to donate whatever funds they can to support the work of The Salvation Army during the Christmas season and throughout the year.
2
What happens to the money raised?
For too many Canadians, the necessities of life needed for basic human dignity are out of reach. Poverty affects millions of Canadians, making access to everyday needs, like food, clothing and shelter, difficult.
Funds raised through donations made at Christmas kettles, together with other sources of funds, help provide direct, compassionate, hands-on service to over 1.9 million people each year in Canada, restoring hope and dignity to those who might otherwise remain invisible in society.
3
How difficult is it to donate online?
It is extremely easy. Once you visit salvationarmy.ca/donate, you simply follow the steps, choose which kettle location you would like to support, and then make a secure donation using your credit card or PayPal.
4
How do people receive tax receipts for their online Kettle donation?
The online system will automatically generate an official, government approved e-receipt accompanied by an email thanking the donor for their generous support of the work of The Salvation Army. The process typically only takes a few minutes at which point the transaction is complete.
5
How does The Salvation Army determine where the funds raised will be used?
While Salvation Army Christmas kettles can be found all across Canada, and around the world, each Christmas kettle location is organized and managed by a local Salvation Army unit. The funds raised stay in the community in which they were donated and are used to support local Salvation Army programs for people in need.
6
What is the history of Salvation Army kettles?
In 1891, Captain Joseph McFee wanted to help the vulnerable in San Francisco, especially during the Christmas season, but he didn’t know where to get funding to do so. He remembered, during his earlier days in Liverpool, England, seeing a large kettle where passengers of boats that docked nearby were able to toss coins to help the poor. Captain McFee placed a similar pot at the Oakland Ferry Landing, and encouraged the public to “Keep the Pot Boiling.” He collected enough to host a Christmas dinner for the poor.
The first time a kettle was used in Canada was in Toronto in 1903.
7
How can I volunteer my time on a kettle in my community?
Please contact your local Salvation Army facility to offer your services in support of the Christmas Kettle Campaign.
