Salvation Army Shelter in Bermuda Supports Residents Rebuilding Their Lives
For those experiencing homelessness, finding a safe roof over their heads can be the first step toward getting their lives back on track.
With clean rooms, welcoming staff and access to support, The Salvation Army’s shelter in Pembroke, Bermuda, serves as a good starting point for those seeking a brighter future.
At this location, both emergency and transitional housing are available. Here, residents not only receive temporary accommodation but also much-needed encouragement and assistance through referrals to services that can help them regain stability.
“When clients come in for the first time, we assess them, let them rest and give them some food while providing them with a safe environment. Once they are settled, we recommend additional services based on their personal needs,” says Shawn Thomas, shelter manager.
Staff at The Salvation Army put great emphasis on creating a space where residents can feel hopeful about their future. Thanks to the shelter’s dedicated house attendant, each room is kept clean and inviting.
“Since most of our clients are coming straight from the streets, having a clean environment can be very encouraging for them,” Shawn adds.
As residents begin working toward their goals, they are encouraged to take on an active role within the shelter community. Some volunteer to help maintain the property by mowing the lawn, trimming trees or caring for the grounds.
This involvement helps them develop practical skills that could lead to future employment opportunities while contributing to the welcoming, clean atmosphere that The Salvation Army provides.
“Some residents have a hard time finding a job and feel discouraged, so this is something that can keep them motivated,” Shawn shares. “Many of our clients want to find jobs in landscaping, so this helps them sharpen those skills.”
Beyond the safe place to stay, guests at the shelter have access to spiritual care and one-on-one support from a caseworker who refers them to other useful services on the island. The Salvation Army also partners with other organizations to provide mental-health and addictions support for those who need it.
For Residential Care Worker Kelli Edwards, the work is personal. Having experienced homelessness herself, she says it inspires her to help others.
“My inspiration to work at the shelter comes from personal experience. I was once homeless in this same community. It motivated me to give back,” Kelli says. “I have come to understand that for many clients, we are their only source of support. What I find most rewarding is seeing clients willing to accept help and make real progress. Watching them secure employment, housing and stability reminds me how important this work is.”
For the staff, the goal is simple: to prepare residents for independent living. Over the past year, the shelter celebrated many clients who successfully moved into their own homes.
“It’s just so fulfilling to see when someone who came here in a rough position leaves with a sense of renewal or pride to get back out there into society,” Shawn says.
In 2025, 22,876 visits were made to The Salvation Army in Bermuda for assistance. The organization also provided 68 beds each night across its social programs.
By Juan Romero
