For Jacqueline, the cost of having taxes prepared can often be out of reach and requires juggling of limited financial resources.

Many people don’t give a second thought to filing their annual tax return. However, for people like Jacqueline, the cost of having taxes prepared can often be out of reach.

Since 2020, the Oshawa resident has trusted Lori Armstrong, coordinator of The Salvation Army Oshawa Temple’s free Low-Income Tax Clinic, to prepare her taxes. The program, which started on March 3, runs until April 25.

“After several years of The Salvation Army’ support, I no longer second-guess anything. Lori is really nice, and there’s such open communication,” Jacqueline says. “When I give her my taxes, I don’t have to worry.”

Jacqueline used to feel anxious about her taxes due to negative experiences with other preparers. Now, with the clinic’s help, she receives child tax credits, HST rebates, and carbon tax refunds—without worry.

“It’s a giving program. It’s nice to have something offered to you for free, and I am very thankful to The Salvation Army for the assistance,” Jacqueline says.

In 2024 alone, 72 tax returns were filed through The Salvation Army, resulting in an estimated $290,000 in refunds and benefits for low-income residents and families in the city. These numbers highlight just how essential the clinic has become over its 20-year history in Oshawa. This year, Lori and four certified volunteers will complete the returns using electronic filing software provided by the Canada Revenue Agency.

Lori explains that the program continues to meet a critical need, with many new Canadians and international students accessing the service. Filing taxes can be particularly challenging for these groups due to language barriers, unfamiliarity with the Canadian tax system, and limited financial resources. The clinic is available to those earning $35,000 or less, or $45,000 for two people.

“When individuals or families come and get their taxes done, they have a high comfort level because we’re associated with The Salvation Army, so they know that we can be trusted,” Lori says. “Oshawa’s low-income population continues to grow, and this clinic helps ensure they receive the refunds and benefits they are entitled to.”

Anyone looking for help with their return through the free Low-Income Tax Clinic in Oshawa can learn more and apply at https://saoshawa.ca/community-services/tax/.

Your support of The Salvation Army ensures that vital programs and services continue for people like Jacqueline. Donate today at www.SalvationArmy.ca or call 1-800-SAL-ARMY.