Donor Frequently Asked Questions

Answers to your most frequently asked questions about engaging with The Salvation Army. Use the guide below to find the answers to your questions.

1. Who should I contact if I move?

Please complete our Change of Address Form.

 

2. Who should I contact if I would like to receive less mail each year or remove my name from your mailing list?

Please complete our Contact Request Form.

 

3. Who should I contact to be removed from your email list?

Please complete our Email Removal Request Form.

1. How can I donate to The Salvation Army?

You may donate online, over the phone or through the mail.

Online:
salvationarmy.ca/donate

Phone:
1-800-725-2769

Mail:
The Salvation Army
2 Overlea Blvd
Toronto ON M4H 1P4

 

2. How can I make a donation in memory or in honour of someone?

You may donate online, over the phone or through the mail.

Online:
salvationarmy.ca/tribute

Phone:
1-800-725-2769

Mail:
The Salvation Army
2 Overlea Blvd
Toronto, ON M4H 1P4

 

3. How do I designate my donation to support a specific program, unit or location?

You may donate online or over the phone.

Online:
salvationarmy.ca/specify

Phone:
1-800-725-2769

Rest assured that your donation will automatically be used to support services provided in your area if your donation is not designated to a specific program or location.

 

4. How does my donation make a difference?

When you donate to The Salvation Army, you are giving hope to vulnerable and marginalized people in communities across Canada.  You help provide basic necessities such as food, shelter and clothing for children and families struggling with poverty, homelessness, addiction and abuse.

 

5. My online donation did not go through, how can I make a donation?

Please call our toll-free number: 1-800-725-2769.

 

6. I just made a donation, why did you ask me to give again?

Thank you for your recent donation. Our mail and email appeals are prepared a few weeks before they are sent to donors, so you may have received a request for support shortly after making a donation. Please accept our apology and know that we value you and your generous support.

 

7. What is the most efficient way to donate to The Salvation Army?

An automatic monthly donation is the most efficient way to support The Salvation Army. Monthly donations keep fundraising costs low and ensure a consistent source of revenue to support ongoing needs throughout the year. It’s easy to set up and you can change or stop your monthly donation at any time. You may sign up to become a monthly donor at salvationarmy.ca/monthly.

 

8. I would like to make a change to my monthly donation.

Please complete our Monthly Donation Update Form or call 1-800-725-2769.

If you would like to sign up to become a new monthly donor, please visit salvationarmy.ca/monthly.

1. When will I receive my e-receipt from my online donation?

If you did not receive your tax receipt immediately, please check your spam or junk email folders. If you still have not received your tax receipt within 24 hours, please complete the Tax Receipt Request Form.

 

2. I would like to request a duplicate tax receipt for my donation.

Please complete our Tax Receipt Request Form.

 

3. Will I receive a tax receipt for my donation?

A tax receipt will be automatically issued for all donations of $10 or more, or upon request.

  • Tax receipts for online donations will be emailed to the email address provided within 24 hours.
  •  It may take up to 4 weeks to receive your tax receipt for donations given through the mail or over the phone. This may be longer at year-end.

 

4. I’m a monthly donor, when will I receive my annual tax receipt?

Charitable tax receipts are mailed or emailed to monthly donors before the end of February each year.

 

5. Why was my tax receipt issued in Toronto for my online donation?

For efficiency, The Salvation Army has one online donation system that serves all of Canada. All online donation tax receipts are issued in Toronto, even if you live outside of Toronto or your donation was designated to a program or service outside of Toronto.

1. How can I leave a gift to The Salvation Army in my will?

Thank you for considering a legacy gift in your will to The Salvation Army. Here is the information you will need when including a gift in your will.

Our legal name is:
The Governing Council of The Salvation Army in Canada
2 Overlea Blvd
Toronto ON M4H 1P4

Charitable Registration Number: 10795 1618 RR0001

To learn more, please read our Legacy Booklet.

We would love to hear from you if you include a gift in your will or if you have questions. You may contact us at 1-855-546-5556 or complete our Legacy Gift in Will Form.

 

2. Should I let The Salvation Army know if I’ve left a gift in my will?

Yes. We would love to have the opportunity to thank you for your generous gift. We can help you with wording to ensure that your gift intention is understood and honoured. You may contact us at 1-855-546-5556 or complete our Legacy Gift in Will Form and someone will contact you.

Notifying us of a future gift is not legally binding and may be changed at any time.

 

3. Where do I send a notice of estate?

Mail:
The Salvation Army
2 Overlea Blvd
Toronto ON M4H 1P4

Email:   
legacy@can.salvationarmy.ca

Fax:   
416-422-6217

 

4. Who should I contact when I have questions about an annuity or insurance policy?

Please complete our Annuity or Insurance Request Form or call 1-855-546-5556.

1. How can I donate securities?

Please complete the Notification of Securities Transfer Form then send this form to The Salvation Army. This will help ensure that you receive your charitable tax receipt in a timely manner.

Phone:
1-855-546-5556

Fax: 
416-422-6217

1. What is your contact information?

Web:
salvationarmy.ca

Phone:
1-800-725-2769

Mail:
The Salvation Army
2 Overlea Blvd
Toronto ON M4H 1P4

 

2. What is your legal name?

The Governing Council of The Salvation Army in Canada

 

3. What is your charitable registration number?

10795 1618 RR0001

 

4. Why should I choose The Salvation Army as my charity of choice?

The Salvation Army is an international Christian organization that began its work in Canada in 1882 and has grown to become one of the largest non-governmental direct providers of social services in the country. The Salvation Army gives hope and support to vulnerable people today and every day in 400 communities across Canada and more than 130 countries around the world.

We are accountable to you. The Salvation Army places accountability at the core of its relationships with its donors and other stakeholders. Accredited by Imagine Canada’s Standards Program, The Salvation Army demonstrates excellence in five fundamental areas: board governance, financial accountability & transparency, fundraising, staff management, and volunteer involvement.

 

5. How much does The Salvation Army spend on fundraising?

Last year, The Salvation Army spent 12% of charitable donations on fundraising costs. This is well below the guideline set by Canada Revenue Agency which states that 35% is an acceptable amount to spend on fundraising activities. The Salvation Army strives to keep fundraising costs at reasonable levels to ensure net funds available for operations are maximized.

 

6. Will The Salvation Army sell or trade my name and address?

We respect your privacy. The Salvation Army does not sell or trade donor names and addresses.

 

7. I have never donated to The Salvation Army. How did you get my name and address?

In order to keep fundraising costs low and to acquire new donors, The Salvation Army occasionally rents names from companies or organizations.

If you have any questions, please review our Donor FAQ or call 1-800-SAL-ARMY (1-800-725-2769).

For complaints, please view our Complaints Policy.