Salvation Army Outreach Team Supports People During Extreme Heat

Throughout July, temperatures have frequently climbed above 30 C across Ontario. In Ottawa, The Salvation Army’s outreach team is supporting people experiencing homelessness by providing care during periods of extreme heat.

“Our Salvation Army teams are out on the road seven days a week. They’re out there all the time helping folks who are staying outside in this heat,” says Ty Von Boetticher, supervisor of outreach and housing services at The Salvation Army’s Ottawa Booth Centre.

We make sure those we serve are hydrated and let them know that we can take them to drop-in centres or shelters with air conditioning.”

During periods of extreme heat, outreach workers provide water and conversation, conduct wellness checks and transport clients to places where they can cool off.

“High temperatures can be very dangerous. So, we make sure those we serve are hydrated and let them know that we can take them to drop-in centres or shelters with air conditioning,” Ty adds. “We also keep an eye out for signs of heat stroke or exhaustion. We can refer clients to hospitals if needed.”

Transportation is available for people needing access to The Salvation Army’s shelter, drop-in centres or cooling spaces. The outreach team also offers medical assistance.

“We have a nurse practitioner who joins us on Mondays. She has been great and has been able to refer clients to more extensive medical care,” Ty adds.

While responding to the heat is a priority during the summer, the team’s work goes beyond this. Staff build relationships with the individuals they see daily and connect them with housing supports and community resources.

“We’re seeing more and more people having to sleep outside and not necessarily by choice.”

Ty says there is a noticeable rise in demand for shelter space, which has led to limited availability in the city.

“We’re seeing more and more people having to sleep outside and not necessarily by choice, but because they’re forced to,” he says.

Despite the growing need, Ty says the outreach program has expanded thanks to the support of the community and donors. He also adds that they take feedback from those they serve into account.

“We’re always looking to improve our program and we are especially open to suggestions that come from clients.”

The Salvation Army’s outreach team in Ottawa assists approximately 600 individuals across the city, including those living in encampments.

With support from the community, The Salvation Army can continue providing practical assistance to people experiencing homelessness.

By Juan Romero