Caroline stands in front of food bank shelves

Full Circle: From Food Bank Client to Compassionate Employee

The COVID-19 pandemic was tough on Caroline Mitchell. Like many across the country, she lost her job during this time, making it difficult to make ends meet.

She turned to The Salvation Army’s food bank in Fort St. John, B.C., for assistance. Little did she know that when she first walked through the doors, this place would one day bring her an amazing opportunity.

“I had been out of work for two years. I came from a family of proud people, so I always tried to be independent. However, I was hungry. So, I decided it was best to come to the food bank,” Caroline shares.

Finding Hope in a Food Hamper

At first, Caroline felt intimidated to access the food bank. She didn’t know what to expect and this experience was completely new to her. Thankfully, the nerves eased once she met the staff, who made her feel welcome.

“The assistance was a godsend for me, for sure,” Caroline adds.

Accessing the food bank not only brought Caroline much-needed nourishment but also positively impacted her mental health. Seeing her kitchen and cupboards filled with food once again improved her mood.

“Food has always been a source of joy and happiness for people. It made me feel like I was going to survive and make it through that difficult time.”

Helping Others

Today, those challenging times are behind her. Caroline now works at the same Salvation Army food bank she once entered feeling uncertain. After learning about a job opening, she didn’t hesitate to apply. 

She is now a Food Bank Client Representative with The Salvation Army. As part of her role, Caroline guides families and individuals currently accessing food assistance.

“I am 62 now and I finally have a job that satisfies me. I feel good about what I am doing,” Caroline explains.

Her journey with the food bank allows new clients to trust Caroline in a special way.

“It makes me feel good to be able to help families feel a bit better about their situation. I always tell people ‘Don’t worry. I was once on the other side’,” she says.

A Grateful Heart and New Perspective

Having been involved with the food bank both as a guest and as part of the staff, Caroline has learned a lot about her community. She is grateful to the Army for supporting her during a difficult time and for the opportunity to give back by making a difference at the food bank.

“Being here has opened my eyes about the high demand for food. When your fridge is full, you don’t think about it much. Access to the food bank means security, not just for myself, but for my community,” Caroline says. “I’ve got a secure job, I’m good at my job and I’m going to stick around for as long as I can. The staff are like a family to me. Everybody here is just beautiful.”

By Juan Romero


The Salvation Army
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