Complaints

A complaint shall be deemed to be any written statement from a stakeholder (member of the public) who raises a concern with a process or program that is part of the ministry of The Salvation Army.

The Salvation Army is committed to meeting the needs of our communities. It is possible that in its attempt to provide services and programs a complaint/concern arises that requires attention. While The Salvation Army strives for excellence in all it does, there may be occasions when a level of dissatisfaction occurs that requires attention and resolution.

Address any concern

• in a prompt manner
• with respect and fairness
• and in an accountable manner

The following process has been established:

1. Complaints/concerns should be addressed to the relevant supervisory staff at the source before any escalation.
2. Complaints/concerns should be documented in written detail in order to facilitate the appropriate review and resolution.
3. Complaints/concerns should be made to Communications by phone at 416-425-2111, email at communications@salvationarmy.ca, mail at:  “The Salvation Army, 2 Overlea Blvd, Toronto, Ontario, M4H 1P4, Attn: Territorial Secretary for Communications, Confidential” or by using the contact form below.
4. Your complaint will be reviewed as quickly as possible in order to ascertain the best avenue of response and resolution.

A complaint shall be deemed to be any written statement from a stakeholder (member of the public) who raises a concern with a process or program that is part of the ministry of The Salvation Army.