Warming Center Support Worker – WCSW11122024 (Casual, Temporary Part Time, Temporary Full Time)

The Warming Center Support Worker is responsible for monitoring the activities of participants using the Mobile Warming Station to ensure compliance with program rules and expectations, as well as providing a safe and clean space for all.

·       Work alongside Outreach Program Coordinator/Team Leads to ensure job duties are completed as needed.

·       Travel to designated outdoor locations in Calgary using Salvation Army fleet vehicles and support the set up and take-down of a temporary Mobile Warming Station structure. Driving the fleet vehicles will be a requirement.

·       Welcome, record attendance and connect with participants accessing the Warming Station.

·       Maintain a safe, friendly, supportive, and inviting environment.

·       Work compassionately with those using the Warming Station.

·       Serve and maintain supply of hot meals and refreshments to those visiting the Warming Station.

·       Build meaningful and empowering rapport with clients experiencing systemic vulnerabilities and walk alongside them as they identify their immediate needs and goals.

·       Effectively resolve conflicts among participants and de-escalate situations when needed.

·       Refer participants who are looking for housing and other supports to a Resource Specialist when necessary.

·       Ensure participants adhere to rules and guidelines to maintain a safe environment.

·       Check for contraband in the space through general observations and period check of the space.

·       Maintain daily recordkeeping and reports, as required. Utilize HMIS for recordkeeping of all unique visitors of the Warming Station.

·       Ensure facility both internal and external are maintained in a clean and orderly fashion.

·       Regularly debrief with Team Lead on-duty regarding program observations including best practice, continuous improvement initiatives, as well as participants personal needs and behaviour.

·       Respond appropriately and effectively to emergencies.

·       Work collaboratively with key stakeholders such as volunteers, community partners, inter-departmental associates.

• Perform other related duties, as assigned.
• Will be working in an outdoor setting where temperature and weather are subject to fluctuate.
• Works in an outdoor Mobile Warming Station structure set up as a safe, warm, and dry place for homeless adults to get temporary shelter from the cold.
• May have to deal with angry people and verbal abuse.
• Will be in contact with individuals who may present poor mental well-being, may be in crisis, ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices.
• May experience unpleasant odours associated with participants use of alcohol and drugs, and/or lack of personal hygiene.
• Work schedule affecting lifestyle.

 The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

• High school diploma plus specialized courses in addictions, social work or working with homeless individuals.
• Police Information Check (PIC) with Vulnerable Sector Search
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.
• Must have a class 5 driver’s license and satisfactory Drivers Abstract with no restrictions.
• Must be comfortable driving larger fleet vehicles during inclement weather conditions. Driving is a requirement of the position. Preferred minimum 5 years of driving experience.

• At least three months experience working with vulnerable populations.
• Current Emergency First Aid or Standard First Aid certification with Level A or C CPR from an Alberta approved training provider
• Naloxone Training.
• Ability to work effectively with homeless individuals of diverse backgrounds and abilities.
• Display a high level of initiative, effort, and commitment towards attending to the Warming Station needs.
• De-escalation and crisis management skills

Apply via CSCalgary.HRResumes@salvationarmy.ca

We look forward to receiving your application and please know that we will not be able to accept any applications that do not include the job number and/attached resume.