Thrift Store Manager

This position provides leadership in the organization and supervision of all operational areas of the retail store.  This position ensures the mission of The Salvation Army is supported by the Thrift Store generating funds and influencing positively the communities in which it operates.

Regular Full Time, 40 hours per week

Store Operations

• Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards.
• Oversees safety of all customers, staff, and volunteers while in the store
• Plans and directs store layouts and ensures attractiveness of store
• Handles customer concerns or complaints in a timely and courteous manner
• Ensures all cash operations are carried out according to Salvation Army Policy and Procedures and nightly deposits are secure
• Oversees control of inventory by ensuring store donations are retrieved, sorted and priced appropriately.

Staff supervision

• Provides direction and support to staff
• Schedules and chair program staff meetings.
• Oversees hiring, orientation, training, performance management and termination of staff in compliance with Divisional and Territorial standards.
• Conducts regular supervision with staff; ensure that performance reviews are completed, in a timely manner, for staff.
• Ensures that all staff completes all mandatory training and certifications as required; identify any training needs.

Administration

• Plans store sales, promotions, and auctions
• Plans staff schedule, staff meetings, and training sessions
• Manages store budget within guidelines, attends budget meetings.
• Completes supervisory functions in Ultipro inclusive of approving vacation, sick time, timesheets, etc. for those supervised.
• Provides all needed reports and documentation as requested.

Health and Safety

• Works in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ensures that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.
• Ensures the proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.
• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• Completion of a formal post-secondary/college program of one academic year in Business/Retail Management or equivalent.
• Alternative combinations of education and experience may be considered.

Experience & Skilled Knowledge:

• Minimum of two (2) years of prior related retail store management experience, specifically in secondhand merchandise preferred and supervisory experience.
• Basic accounting experience is required.
• Cash handling experience is required.

• Experience with cash registers and related processes and procedures, i.e., bank deposits, summary reports, etc.
• Experience with leadership and team building understanding of the conflict resolution approach.
• Ability to enter data and perform statistical analysis efficiently and accurately.
• Experience with specific systems/programs related to The Salvation Army is an asset.
• Respect and understanding of The Salvation Army - its mission, culture, and values.

Preferred Skills/Capabilities:

• Able to work within a team environment to provide direction, resolve conflict, ensure appropriate use of donations.
• Excellent organizational, interpersonal and communication skills (written and oral).
• Results driven with superior time management skills and the ability to delegate effectively.
• Experience in performing administrative tasks.
• Team player: ability to work in a compassionate, respectful, and non-judgmental manner.

• Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines.
• Proficient in Microsoft Office applications.

• Valid Alberta Class “5” Driver’s License, own vehicle, and insurance; a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.

• Must provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment

• May require screening through The Salvation Army Abuse Registry.

Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Praesidium Abuse Prevention Training and required Health and Safety training

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

 Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.