Thrift Store Manager

The Store Manager ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation and product donation flow, transportation, and processing of in store donations. As Thrift Store Manager you will lead the day-to-day operations of the store, while building a collaborative and positive workplace culture, building long term relationships with guests, donors and local community, and providing leadership in all areas of the store.

Hours:  

• 40 per week

Store Operations:

• Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Plans store layout to attract customers including window displays and merchandise displays, decides on in-store promotions, auctions and/or special events and keeps abreast of marketing trends by checking competitor’s stock
• Handles customer and donor concerns or complaints in a timely and courteous manner
• Provide excellent customer service by answering and returning phone calls, emails and in-store visits
• Ensures the front tils and POS systems are running correctly, and remediates any breakdowns
• Ensures store donations are retrieved, sorted, and priced appropriately
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Protects the store from inventory shrinkage by close visual monitoring
• Ensures attractiveness and cleanliness of the store through “Tidy Maintenance”

Staff Supervision: 

• Hires, orientates, supports, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards
• Provides direction, leadership and support to staff
• Conducts regular supervision with staff and ensures that performance reviews are completed in a timely manner
• Ensures staff complete all mandatory training and certifications as required and identify training opportunities
• Oversees forklift operations (including training) and general maintenance of equipment
• Ensure effective communication of any policy changes to paid and unpaid mission partners
• Dedicated to personal growth and leadership development by participating in leadership and management training, workshops, and conferences

Administration:

• Plans, prepares, schedules, and chairs weekly stand-up meetings, monthly staff meetings, and training sessions
• Leads Thrift Store Leadership Team meetings; participates in monthly Management meeting (at our Sutherland location) and Ministry-Wide monthly zoom meetings
• Prepares daily and weekly reports for the Community Engagement Manager and Business Manager
• Prepares deposit information and sends to Regional Accounting
• Oversees staff scheduling, including approving vacations, sick time, timesheets and enters bi-weekly payroll
• In coordination with senior management, ensures that HR files, incident reports, disciplinary reports are up to date and kept confidential
• Oversees the discount cards for mission partners
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the Corps Officer

Health and Safety:

• Oversees the health and safety of all customers, staff, and volunteers while in the store
• Manages health & safety, labour/employee relations and other related issues at a store level
• Ensures in-store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is always secured
• Ensures all mission partners (staff and volunteers) are aware of emergency procedures and are prepared to implement them immediately as necessary
• Ensures the proper procedures are followed in the event of a workplace injury, illness or conducting incident investigations as applicable

Financial Management:

• Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products for all aspects of the store, tracking costs, etc.)
• Ensures all cash operations are carried out according to policy and procedures and ensures deposits are secure
• Ensure opening and closing procedures are followed including daily cash reports, bank deposits, and maintaining / reporting on extra float
• Ensures nightly sales are deposited into the appropriate financial institution
• Establishes and manages in-store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region
• Assists Community Engagement and Resources Manager in preparing financial and other requested reports (e.g. sales reports, staffing costs, and payroll data)

NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

Critical Relationship Management:

Works under the direction of the Community Engagement & Resource Manager and in cooperation with the Corps Officers and Management team. The Thrift Store Manager will perform other duties as assigned.

• Governance Boards and Councils: None
• Internal: Management team, Staff, Volunteers
• External: Community, Donors/Supporters, External vendors, Recycling Buyers

Managerial Responsibility:

• Reports to: Community Engagement & Resource Manager
• Direct reports: between 10-20 staff members
• Assists in overseeing volunteers

Financial and Material Management:  

• Considerable material responsibilities (access to cash, donations, proper safekeeping of donations and goods, may have access to personal information, etc.).
• Responsible for use of own resources.
• Provides input regarding departmental budget.

Working Conditions:

The incumbent will work in their primary assigned Thrift Store location; however, travel is required from time to time to assist in overseeing and managing our sister Thrift Store, the Rutland Salvation Army Thrift Store. As well as to travel to Sutherland for monthly Management meetings.

The incumbent will work under the following disagreeable conditions:

• Garbage call
• Washrooms
• Odours
• Truck Fumes
• Verbal abuse
• Dealing with angry people
• Work schedule may impact life (weeknights & weekends)

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, professionally, upholding our Code of Conduct.

Education, Qualifications and Certifications:  

• Completion of College Diploma
• Valid driver’s license with a clean driver’s abstract

Experience and Skilled Knowledge Requirements

• 2-3 years of retail experience required

Skills and Capabilities:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
• The ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate)
• Possesses the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the donors, customers, and Mission Partners
• Able to work in a consultative, diplomatic, and tactful manner
• Able to work cooperatively and effectively with staff, donors, and the public
• Attention to detail, problem solving and upholds logistical best practices
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Strong people and collaborative abilities
• Good oral/written communication skills
• Proven trainer and team-builder competencies
• Adaptability/Innovation
• Effective organizational and time management skills – self-motivated and disciplined self-starter
• Action orientated
• Technical Learning
• Results Driven
• Self-knowledge
• Communication
• Leadership

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.