Thrift Store Clerk

The Thrift Store Clerk provides service to customers, sorts incoming product and assists in the ongoing retail operations of The Salvation Army Deer Lake Thrift Store.

Accountabilities

1. Operations:

• Interact with customers/donors in a positive, friendly, and courteous manner.
• Protect the integrity of all donated items.
• Responsible for accurate completion of all customer transactions including cash and debit sales.
• Contribute to meeting store budgets by maintaining customer service standards
• Opening and closing of store following store procedures when required
• Process raw materials by loading/unloading, sorting, packing, pricing and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay particular attention to store security, by monitoring activity within the store.
• Handle the merchandise in a safe and organized manner; assist in stock rotation.
• Contribute to the control of inventory by receiving, sorting, and pricing as per directions.
• Assist with store layout plans to attract customers, which include window displays and merchandise displays; ensures attractiveness of the store through “Tidy Maintenance”.
• Replenish inventory levels based on supervisor’s directions.
• Removal of inventory from sales floor as directed.
• Maintain the proper sorting and processing of all donated goods, ensuring compliance with quality standards.
• Maintain an attractive organized appearance of the store, tidy up and restock shelves, clean, sweep, dust and mop as necessary.
• Abide by store policy and procedures.
• Perform other position related duties as required.

This position description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent.

1. Communication:

• Inform your supervisor of all customer complaints, comments and concerns regarding customer service, prices, merchandise, etc.

1. Health and Safety:

• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, cleans spillage).

Perform other position related duties as required.

Critical Relationship Management:

• Internal relationships:
  • Corps Officer, supervisor, volunteers, staff
• External relationships:
  • Community

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Thrift Store Supervisor or designate

FINANCIAL AND MATERIALS MANAGEMENT:

• Responsible for handling cash and debit sales.
• Contribute to store budgets by maintaining customer service standards.
• Assist with the materials management of donations/product flow in the thrift store.

Working Conditions:

• Schedule may vary from week to week and include weekdays and Saturday’s
• Flexibility in scheduling is required.

• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 50 pounds
• The Supervisor will set the hours of work and work schedule.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

• Completion of Secondary School.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Having prior related experience is an asset.
• Cash handling experience is an assest.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent The Salvation Army in a professional and engaging manner.

• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Strong oral and written communication skills.
• Ability to work in a cooperative team-oriented atmosphere.

• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.