Temporary Full Time Outreach Case Worker (union position)

The Outreach Caseworker provides supervision and support for clients/residents as required by The Salvation Army and funding contract policies and procedures.

Service Responsibilities

• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required.
• Develops and implements case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan.
• Maintains and updates all appropriate documentation (including in-out and incident logbooks) related to clients/residents and initiates any new documentation; complete all reports required by the funder and The Salvation Army.
• Provide back-up support to front line positions and their functions as required.
• Respond to day to day “urgent” needs of clients; may be required to attend resident appointments.
• Attend and facilitate case conferences with case management team.
• Collect and record case management statistics on a daily basis.
• Prepare monthly statistical and outcome measures reports for Director.
• Review and forward weekly update reports to the Region of Halton.
• To review all resident intakes, discharges, and restrictions.
• Coordinate and facilitate resident programming as required.
• Conduct all required shift change procedures prior to and after shift change.
• Perform intake and discharge procedures for clients/residents as assigned.
• Monitor appropriate behaviour, intervenes in crisis situations, provides emotional support and advocacy as required.
• Distribute funds to residents in accordance with established guidelines.
• Engage in the development of inter-personal relationships that promote dignity and respect.
• Preform required scheduled check-ins of residents on passes in community, escorts residents in the community when necessary and monitors behaviour.
• Liaise with Police, Funders, court personnel, community agencies, families, and other staff members.
• Provide orientation to newly hired staff, volunteers, Students.
• Conduct tours of building for groups or individuals as requested by the Director.

Organizational Responsibilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Maintain information in confidence as required.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• To attend all seminars and training sessions as requested by Management.
• Represent the organization in a professional and engaging manner.
• Participate in regular supervision and performance review process.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s Health and Safety policies and procedures.
• Engage in formal evaluation sessions with his/her supervisor at 3 and 6 months during the first year of employment and annually thereafter.
• Participate in ongoing professional development and training.
• Adhere to standards that are consistent with the values and philosophy of The Salvation Army and the Halton Lighthouse.
• To Participate in all Case Management and Staff Team Meetings.
• To Be knowledgeable of Fire Safety and Emergency Evacuation Plans.
• Responsible to work safely and report unsafe or unhealthy working conditions to the Health and Safety Committee.
• Read and follow the Policy and Procedure Manual and the Employee’s Handbook. Every employee must read (and sign that they have read) a copy of the Residential Policies and Procedures, understand that they are required to adhere to all the Guidelines in their dealings with Clients, as well as with Staff and Administration.
• As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to Management.

Perform other duties as required.

WORKING CONDITIONS:

This is a temporary full-time position with 40 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break.

Shifts: 10:00 a.m. – 6:00 p.m. Sunday to Thursday

Ends: July 2025

• May work with potentially aggressive clients.

• Completion of more than two (2) years of Community College.
• Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred.
• Certified in First Aid/CPR and Non-Violent Crisis Intervention.
• Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• A minimum of one (1) year of prior related experience, including front-line casework experience in a social services environment.
• Knowledge of issues facing persons experiencing housing crisis.
• Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region of Halton.
• Knowledge of various social issues pertaining to homelessness and its impact on the families served.
• Experience/working knowledge of Microsoft Office.

SKILLS AND CAPABILITIES:

• Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems.
• Strong-oral and written communication skills.
• Self-motivated and disciplined.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region of Halton.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Please include the Job Title and Ministry Unit in the email subject line.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.