Shelter Support Worker (Residential Worker B)

This position exists to support guests in our shelter programs and to work with fellow teammates to ensure a safe and healthy work environment.

• Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
• Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
• Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, room/personal searches
• Performs internal and external inspection/security checks of the building, property and grounds
• Handles the admission, orientation and evaluation of clients’ understanding of rules; ensures ongoing enforcement of policies enforces behaviour-based restrictions outlined by caseworkers or supervisory staff
• May serve as Receptionist for Shelter - Answers phones, takes messages, responds to community inquiring and directs incoming requests
• Consistently demonstrates respect and empathy for all guests
• Maintains availability for personal, practical and moral support
• May handle finances relating to room rentals and meal tickets, and receipting of same
• May prepare or provide simple meals for clients/residents
• Accurately records day-to-day happenings
• Coordinates guest care relating to security issues
• May perform janitorial duties and light food services duties
• Performs other assigned duties as required to ensure a safe and secure environment

HOURS: Saturday - Sunday 11:00 pm – 7:30 am

• Preferred applicant will have completed at least 2 years of Community College in Social Services
• Grade 12 education or equivalent
• First Aid Level 1 and CPR Certification
• Criminal Record Check
• Non-Violent Crisis Training an asset

• Strong service ethic and a friendly disposition with the public
• Adaptability to change and frequent interruptions
• Team oriented and able to take initiative
• Willingness to work with people from diverse cultural backgrounds
• Empathy to clients, staff and volunteers
• Computer ability
• Problem solving
• Personable
• Organized

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean driver's abstract.
• Completion of our online Praesidium Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.