Shelter Manager – Maternity Leave Replacemnt

The Shelter Manager manages the emergency shelter and supportive housing programs at The Salvation Army Wiseman Centre in accordance with governmental contractual agreements and Salvation Army standards.

This is a managerial position within a residential setting.  Work includes responsibility for implementing and managing all programs, policies, and procedures and evaluating program delivery. Work involves the recruitment of program staff, as well as implementing the orientation of new staff and providing performance evaluations.  Work involves managing staff in all aspects of program delivery while ensuring compliance with professional standards and adherence to quality standards of performance and duties.  Work is performed with independent judgment and initiative within the scope of organization policies and program philosophy, with work reviewed through reports, conferences, and regular meetings with the Director of Programs.

• Ensure accurate and up-to-date statistics are maintained and reviewed for all programs and services; analyze and interpret data as required.
• Ensure timely, complete, and appropriate record-keeping practices in accordance with legislation, professional standards, and Salvation Army policy.
• Ensure all client documentation is complete, accurate, up to date, and in accordance with professional and accreditation standards.
• Ensure appropriate liaison with community/governmental agencies in accepting referrals, facilitating referrals, and advocating for clients.
• Develop and maintain relationships with community partners, including other homeless-serving agencies, governmental departments, health-related agencies, law enforcement, etc.
• Represent the Wiseman Centre on various committees and working groups within the community/homeless-serving sector as required.
• Ensure appropriate training for program staff; prioritize training and professional development needs.
• Recommend programming expenditures
• Participate in Occupational Health and Safety Committee as a management representative.

Education, Qualifications, and Certifications:  

• Master’s degree in social work or related field, or equivalent combination of education and experience
• Professional registration with the Newfoundland and Labrador College of Social Workers

 Experience and Skilled Knowledge Requirements:

• Considerable experience in the field of social work (minimum of 5 years)
• Experience managing non-profit community-based organizations, preferably in the homeless-serving sector.
• Experience working with urban disadvantaged and vulnerable populations; knowledge of and sensitivity to race, gender, sexual orientation, and issues impacting diverse communities.

• Excellent verbal and written communication skills
• Strong interpersonal, leadership, and organizational skills