Residential Services Assistant Manager
Description
The Residential Services Assistant Manager provides a safe and secure environment for residents and visitors.
KEY RESPONSIBILITIES:
- Assist the Residential Services Manager with the day to day management of the Stevenson House Emergency Shelter staffing and monthly financial statements, maintaining statistics and BC Housing database.
- In conjunction with the Residential Services Manager, participate in the candidate interview process for employees under your supervision.
- In consultation with the Residential Services Manager, fulfill management responsibilities in the hiring, encouraging, supervising, disciplining, and terminating (with the approval of DHQ) of staff reporting to you.
- Provide direction, support and leadership to employees through individual employee evaluations, coaching and daily observation.
- Oversee the scheduling of staff and the reconciling of hours, and be responsible for on-call schedule (sick time, vacation, etc.).
- Conduct incident report investigations and make recommendations.
- Oversee that policies, standards and procedures are being consistently followed.
- Review guest files, overview the process of investigating and approving or denying guest extension requests.
- Oversee the care and safety of guests.
- Provide back up support to and when required assume functions of staff.
- Performs other assigned duties as required to ensure a safe and secure environment
HOURS:
- Temporary, full-time, 40 hours / week; covering Leave of Absence
- Monday – Friday, 9:00 am – 5:00 pm, some evening or early morning shifts may be required; subject to change
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Ability to supervise, coach and lead a small team
- Strong service ethic and a friendly disposition with the public
- Adaptability to change and frequent interruptions
- Team oriented and able to take initiative
- At least two years’ experience working in an Emergency Shelter or similar environment
- Criminal Record Check
- CPR, First Aid and Non-Violent Crisis Training an asset
PREFERRED SKILLS/CAPABILITIES:
The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.