Relief Resident Support Team Leader – West Campus (2 Positions)

This position provides a welcoming, safe and secure environment for women accessing The Salvation Army

Women's Shelter and supports them in providing referrals to housing, community programming and needed resources. This positions also provides supervision, support, coaching, and guidance to Residential Support Workers to ensure they are able to complete all their job duties effectively.

• Work alongside Resident Support Workers, volunteers, and students to ensure job duties are completed.
• Conduct resident intakes, goal setting and follow-ups.
• Maintain strong communication (written and verbal) for the benefit of the resident and the
• Monitor the activities of residents and maintains availability of personal, practical, and moral support; may include providing safe storage and recording of prescribed
• Ensure resident assessment, admission, and orientation are being completed correctly, with dignity and
• Work collaboratively with agencies (e.g., PACT, SOS, DOAP).
• Resolve all issues that arise within the building with residents or
• Perform Resident Support Worker duties and other related tasks when
• Provide training to new Resident Support Workers and provide resident advocacy as
• Provide input into Resident Support Worker and Program Aid annual performance
• Review policies, procedures, guidelines to suggest changes if any; review Resident forms to ensure correctness.
• Conduct monthly tool and medication cabinet audits.
• Review training manuals to ensure information is
• May supervise day to day work of Resident Support Workers and/or Program Aids to ensure quality service.

• Completion of two (2) years of Community College in a related field (i.e., social work).
• A satisfactory Police Information Check (PIC) with Vulnerable Sector
• Current Intermediate First Aid certification with Level A or C CPR from an Alberta approved training provider.
• Proof of registration with the Alberta College of Social Workers if you have a social work diploma/degree.
• Class 5 Driver's license and satisfactory Driver's
• One year but less than three years prior related experience in frontline work in a social service setting, life skills and experience in a related

• Understanding of, and ability to, work with people of diverse backgrounds and abilities that are vulnerable and find themselves
• Effective customer service
• Computer skills including MS Outlook, Word, Excel and familiarity with
• Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
• Attentive listening and observation of body language and able to monitor and read the environment.
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation  skills; ability to diffuse difficult
• Strong verbal and written communication skills to convey information to residents and community partners.

Hours/Schedule

Relief/Casual Position - scheduled as needed.

This relief position is to fill in for the Resident Support Team Leader at the overnight shelter.

Apply via CSCalgary.HRResumes@salvationarmy.ca

No phone call please

We look forward to receiving your application and please know that we will not be able to accept any applications that do not include the job number and/attached resume.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.