Relief Receptionist

The Receptionist performs a variety of reception and clerical duties related to the activities and operations of Ottawa Grace Manor.  They are the first point of contact for all visitors and telephone calls.

Reception Duties

• Greets all visitors, both in person and on the telephone, in an engaged, friendly, helpful manner, answers questions, provides information regarding the facility and directs visitors to appropriate areas.
• Operates telephone switchboard by receiving and transferring phone calls; receives and forwards messages to staff and residents
• Operates pager system
• Answers intercom system for receiving door, front door and other intercom

Administration Duties

• Typing and clerical support to all departments
• Data entry, photocopying and distributing materials and sends and receives faxes as requested
• Sorts, records and distributes incoming mail and process outgoing mail
• Prepares routine letters, memos, reports and meeting minutes

Reporting

• Create and maintain list of reports required for health and safety compliance purposes.
• Support external reporting requests as needed.

Perform other duties as required.

WORKING CONDITIONS:

• This is a casual relief position with no guaranteed hours. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility
• This position works seated at a desk in a busy environment
• Keyboarding
• Telephone work

• Completion of Grade 12
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum 2 years of experience as a receptionist in long term care or similar setting
• Minimum 2 years of experience of data entry and Microsoft Word, PowerPoint and Excel
• Experience with Point Click Care and Surge Leaning considered an asset

SKILLS AND CAPABILITIES:

• Commitment to the care of the elderly
• Exceptional telephone etiquette, verbal and written communication skills
• Ability to deal with all personality types effectively and with empathy
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics
• Ability to organize work and meet deadlines
• Ability to manage and prioritize multiple tasks
• Ability to de-escalate situations and focus on problem solving
• Bilingualism – French/English considered a strong asset
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.