Relief Front Line Worker (union position)

Florence Booth House supports women 16+ who are experience homelessness. In addition to providing the basics of life, Florence Booth House offers a range of programs and services including links to community resources which are key to helping women get back on their feet again. Throughout their stay, Florence Booth House provides compassionate care and unconditional support using a holistic approach that encourages each woman to maximize her individual potential in all areas of life – body, mind and spirit.

As a Frontline Worker your role will be to support the women in our shelter.

• Handles intake interviews, orientation and evaluation of residents’ understanding of house rules, ensures ongoing enforcement of policies, which may include client discipline
• Monitors residents’ daily activities and is available for their personal, practical and morale support
• Accurately records day-to-day happenings; maintains logbooks
• Answers telephone queries regarding availability of accommodation
• Performs regular internal and external security checks
• Performs some domestic duties (i.e. simple meal prep, light cleaning)
• Performs other assigned duties required to ensure a safe and secure environment

WORKING CONDITIONS:

This is a casual relief position with no guaranteed hours. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break.

• Able to work 12 hour rotating shifts including overnights and weekends

• Social Services Worker or Community Worker diploma/certificate or equivalent with some experience in frontline work in a social service setting
• Current certification in First Aid/CPR
• Crisis intervention training an asset
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Knowledge of community resources

SKILLS AND CAPABILITIES:

• Comfortable working with women from diverse backgrounds
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually
• Good computer skills including data entry into our intake program
• Good written and oral communication skills in English and a second language considered an asset
• Ability to work as a member of a team during shifts and physically able to perform walkabouts of site
• Good concentration skills as job requires continuous monitoring of environment, monitoring security cameras and attentiveness when interacting with residents and recording information
• Willing to accept the Code of Conduct required for those working at Florence Booth House
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.