Pathway of Hope Caseworker

This position brings life to the mission of The Salvation Army through casework services through the Pathway of Hope initiative.  Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. This position provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community. The position attends ministry unit locations to meet with participants, and also engages with participants in public settings or in homes, as appropriate. The Pathway of Hope Caseworker, along with other local Team members will journey with participants to reach their goals and build hope for the future. This position supports ministry unit integration and encourages the delivery of spiritual care services by each ministry unit team. This position also works with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families.

Ministry Unit Coordination:

• Serve as the primary caseworker and key contact for Pathway of Hope in the Nanaimo catchment area
• Work with Nanaimo Ministry staff and volunteers (the team) and community partners, to work with Pathway of Hope participants, from a holistic perspective
• Participate in client intake and assessment to Pathway of Hope participant referral and enrollment processes
• Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, and evaluation and reporting
• Ensure program policies and procedures are followed to maintain integrity, accountability and program outcome measurements.
• Attends and participates in trainings and meetings as required by the Ministry Unit, Divisional and Territorial Headquarters
• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
• Connect regularly with the Area Commander to provide progress reports and request any necessary support
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
• Performs other duties as assigned

Direct Case Management Services:

• Engage and build rapport with the target population
• Maintain a caseload of 6-12 participant files
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Develop goal plans with each participant and schedule regular meetings to review progress and engage in further planning
• Complete initial and ongoing assessments with each participant
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
• Conduct/arrange home visits, as needed
• Provide information and referral services, as needed, including to ineligible participants
• Assist participants in making linkages and accessing community resources; offer/arrange accompaniment services as appropriate

Community Networking and Partnerships:

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings as needed

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education, Qualifications and Certifications:

• Post-secondary degree/diploma in Social Work or another Human Services Field of at least 2 academic years is required.

Experience and Skilled Knowledge Requirements  

• Minimum 2 years of experience working with inner city agencies/services and clients.
• Previous experience in social services/mental health setting
• Have experience with program facilitation, administrative duties, and program development
• Experience performing administrative tasks
• Experience with community development considered an asset
• Proficient in Microsoft Office applications.
• A valid Driver’s License and a clear Drivers Abstract
• Have or be willing to obtain Non Violent Crisis Intervention, Mental Health First Aid, Naloxone Training, First Aid

Skills and Capabilities

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• A team player: ability to work in a compassionate, respectful, and non-judgmental manner.
• Cleared with Child Abuse Registry
• Display competence in developing and maintaining appropriate client relationships and interagency relations;
• Excellent organizational, interpersonal and communication skills (written and oral);
• Ability to enter data and perform statistical analysis efficiently and accurately

Work Hours: 20 hours per week

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.