Manager, Enterprise Risk Management

About The Salvation Army

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

About the Position

The Manager, Enterprise Risk Management (ERM) assists the CRO in ensuring TSA’s consistent adaptation of the enterprise risk management framework and applicable standards, policies and requirements.  The Manager, ERM assists with the development, implementation and administration of the ERM program relating to operating risk and any category of risk.  Provides technical expertise, advice and leadership to various TSA stakeholders on potential risks, and supports decision making regarding how to avoid, reduce and/or transfer identified risks.  Supports, educates and trains staff to build risk awareness, integration and understanding within the organization.

This position reports to the CRO while working in collaboration with members of the Enterprise Risk Management Department, including territorial insurance activities.  This position is expected to interface with TSA processes, systems, divisions, ministry units and departments and will engage with various levels of management, officers and staff.  Assignments frequently involve access to confidential information and the Manager must use tact in obtaining information and progressional judgment in maintaining confidentiality.

This position includes the support for the insurance activities within the department which entails support for claims management and loss/risk data analysis.

ERM Strategy and Planning:

• Assists CRO in developing, implementing and administration of the ERM framework at TSA ensuring coordination of programs:
• Identify stakeholders that require information to make decisions on risks facing TSA and assist in establishing policies/procedures to ensure the right information is available;
• Provide input and recommendation to selection of risks across categories/groups; and implement appropriate assessment of risks and controls;
• Contribute to the identification and monitoring of actions to strengthen the controls, identification of operational loss events and emerging risks;
• Plan, prepare and carry out risk identification and assessment workshops with business units to identify and prioritize risks and assess the effectiveness of controls;
• Develop and facilitate risk management training with business areas
• Develop and track key risk indicators to monitor trends in the organization’s risk profile
• Develop, implement and maintain tools and methodologies for identifying, logging, quantifying and reporting risks / losses consistently as required (register, software/system, etc)
• Assess processes and strategies in place to mitigate risks, identify new ways to further enhance the business risk mitigation and improve the overall risk return profile
• Support the CRO with emergency management and business continuity planning for THQ as assigned
• Responsible for effectively and efficiently project managing ERM projects and performance reporting (risk database, tracking and reporting)
• Contributes to the overall functioning of the ERM department including integration with insurance and loss control activities

ERM Analysis and Reporting to relevant TSA stakeholders:

• Coordinate and prepare quarterly departmental ERM reports for the CRO review for presentation to Risk Committee and other relevant boards etc as assigned (reports, summaries, dashboards, presentations and process documents)
• Submit recommendations, findings, enhancement requirements, and business cases/proposals to CRO for discussion and approval

Develop and maintain relationships in relation to ERM & Subject Matter Expert:

• Develop and maintain effective communication linkages and relationships with business units to discuss and resolve issues, and exchange information of mutual concern in relation to ERM
• Liaise with business areas and ensure that risk monitoring, management and reporting of key risk exposures are appropriately set at the enterprise level through independent monitoring;
• Challenge risk/control owners assessments of their risks and controls on a regular basis;
• Motivate business areas to manage their risks by applying the ERM policy and framework and demonstrate the value of the policy and process;
• Advise business areas on technical elements of risk management which involves risk identification, assessment, mitigation planning, monitoring, triggers/responses, evaluation and reporting (ISO/COSO standards for ERM)
• Maintain relevance with emerging issues, trends, and strategies; stay up-to-date on the latest issues in order to anticipate risks within The Army’s environment
• Interact/interface with staff / officer at division and ministry unit levels to provide guidance on ERM requirements related to policy development, issues management or other new project-based initiatives (ie. Support risk analysis tools used for project submissions and reporting)
• Complete other ERM related tasks as assigned

• Undergraduate degree in Business, Finance, Law, Risk Management or related discipline (or equivalent work experience)
• Post graduate study or certification in enterprise risk management e.g. Canadian Risk Management (CRM), Fellow in Risk Management (FRM) designation

Experience and Skilled Knowledge Requirements  

• 5-7 years in the risk management field or similar role (operational risk role or risk management/loss control consulting role)
• Sound and practical understanding of ERM and applicable standards
• 3 years leadership role including experience implementing a results based ERM policy
• General knowledge of insurance coverages and claims management processes an asset
• Deep understanding and knowledge of regulatory requirements, expectations and business strategy
• Previous work experience with ERM software programs and tools is an asset
• ISO31000 or COSO ERM experience an asset
• Prior experience working with IT, legal, internal audit, emergency management, project management functions

• Personal effectiveness (flexible, adaptable, self-confident, collaborative)
• Problem solving, analysis, judgement, analytical skills, experience with developing quantitative models and indicators
• Ability to interpret and analyze data, identify root problems, and effectively draft reports for management/applicable audience
• Require excellent communication and presentation skills
• Able to proactively recognize and assess potential risks and issues, respond with solutions and engage others in implementing change
• Ability to deliver results (initiative, perseverance, energetic and process improvement skills)
• Ability to perform with tact and diplomacy under stress in a high risk event, emergency or crisis
• Possess both operational and strategic business acumen
• Interpersonal savvy (listening skills and empathy, strong written and presentation skills)
• Understands/demonstrates in a manner that promotes, and is aligned with, The Army’s Mission, Vision, Beliefs

Compensation

The target hiring range for this position is $90,674-$113,343, with the ability to progress to a maximum of $136,011. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Other Details

The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.

We thank all applicants and will contact candidates selected for next steps. Internal Applicants, please speak with your manager about your intentions prior to submitting your application.