Housing Case Worker – Evening Services (Contract Position)

The Housing Worker – Evening Services will provide a full range of services to obtain and/or maintain housing offered through the Prevention and Diversion Day Services Program. They will ensure adherence with the program operating standards as set out by the housing and Homelessness system for the City of Kingston.

ACCOUNTABILITIES:

Client Services

• Monitoring and closing of Day Services within the Housing Resource Centre
• Provide a welcoming and safe space for clients utilizing harm reduction
• Exercise empathetic care and facilitate effective problem-solving
• Ensure required information is collected for all clients accessing the
• Assist and direct those in need to appropriate services in the
• Provide all client services as outlined in Kingston’s Housing and Homelessness Services System
• Provide intake using the Coordinated Intake protocol to determine client eligibility and entrance to the Prevention and Diversion or Assessment for Housing First
• Provide outreach services to those ‘living in the rough’ to understand their housing needs and begin the engagement and triage
• Address the immediate housing crisis based on the intake results and needs of the household through the Prevention and Diversion or the Assessment for Housing First
• Works within the established institutional discharge protocols so that persons who are being discharged from institutions have a housing or shelter plan prior to
• Provide light support for addressing immediate and urgent needs such assisting with income supports or identification; initiating referrals to mainstream services, including health care; and other time limited activities while the individual is waiting for ongoing case management
• Serve pre-made meals and provide after dinner clean
• Prevent imminent evictions by negotiating and /or consulting with community legal services as required as
• Offer general housing assistance or information as
• Assist the household to secure financial assistance to meet tenancy obligations such as paying rent, utilities etc.
• Ensure household have the tools to maintain tenancy using referrals to community

Administrative

• Maintain case files for each household including accurate documentation, ensuring all appropriate forms and case notes are completed.
• Ensure accurate collection and maintenance of data; submit monthly and quarterly statistics.
• Ensure the completion of accurate record keeping and management in accordance with relevant privacy legislation.
• Attend internal and quarterly Housing Program team meetings.
• Participate in staff meetings, information sharing and staff debriefing.

 Health & Safety

• Maintain cleanliness of space and outside areas, ensuring work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Seek continual education and resources for all areas of responsibility.
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

 Perform other related duties as required.

WORKING CONDITIONS:

• This is a part-time temporary position based on 24 hours per week until March 31, 2025 with the possibility of renewal
• Hours of work will be between 4:00 pm – 9:00 pm, Monday - Friday
• Working environment is typically in the office or out in the community in generally agreeable conditions.
• Ability to lift/move up to 25 pounds.
• This job requires sitting, standing and driving.
• Travel is associated with this position.

• Completion of up to two years at an accredited Community College preferably in a social services/addiction related field
• Current First Aid & CPR Certification or willingness to obtain.
• Non-Violent Crisis Intervention Certification would be an asset.
• Bilingual would be an asset.
• Valid Ontario Class “G” Driver’s License; access to personal vehicle and ability to provide a current copy of a Driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required.
• May require screening through The Salvation Army Abuse Registry
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of three years experience working with those living in poverty, dealing with housing and homelessness issues and/or mental health sectors
• Ability to utilize assessment protocols in the delivery of services.
• Knowledge of homelessness and affordable housing issues within the community and Housing First strategies to end homelessness.
• Able to integrate harm reduction informed care approaches as appropriate in daily interactions with individuals, youth and families.
• Effective use of assertive engagement techniques as appropriate in interactions
• Knowledge of residential tenancy act and role of Landlord Tenant Board, in landlord Tenant disputes
• Knowledge of resources in the community for individuals, youth and families who are homeless, at risk of homelessness, living in poverty or living with mental health and addiction issues.
• Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office products.

SKILLS AND CAPABILITIES:

• Effective interpersonal, communication and organizational skills
• Attention to detail, problem solving and analytical skills.
• Self-motivated/disciplined.
• Exhibit strong problem solving, conflict resolution and mediation skills within a solution focused framework.
• Demonstrated ability to work independently and participate as a responsible member in a cooperative team environment.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.