Full Time Thrift Store Clerk

The Thrift Store Clerk provides exceptional customer service to all that come into the store and represents The Salvation Army. The TS clerk also receives donations from the public, sorts all donations, prices the items and stocks the store shelves.  The role rotates duties of cashier, donations, tidying sales floor and assisting with displays

• Greet customers and donors in a friendly, genuine and professional manner ensuring customers have a positive shopping experience
• Provides exceptional customer service that is genuine, accurate, quick and efficient service to all customers and donors
• Effectively operate the cash register and debit machine while ensuring transactions are accurate and all merchandise is rung in correctly
• Always Ensure security of the Thrift Store
• Treats co-workers, customers, donors, and volunteers with respect and dignity
• Sort, price, according to quality and value using store guidelines, and display merchandise ensuring the store is well stocked and neatly displayed at all times
• Assist on the sales floor
• Responsible for the security and safe handling of cash
• Assist in the counting and recording of daily sales at end of day
• Inform the Manager of any customer concerns
• Maintains the interior and exterior of the building in a safe manner ensuring Health & Safety procedures. Bring to the attention of the Manager any concerns
• Works in accordance with all TSA Health & Safety and Provincial standards and policies, completing annual safety training
• Conducts snow removal requirements including but not limited to shoveling snow and applying salt
• Answers telephone in a professional manner
• Maintain a neat and tidy work area
• Ensure daily cleaning of store is completed (vacuum, sweep, scrub, dust, clean windows and washrooms
• Decorate store for special occasions when requested
• Participate in seasonal & special events – i.e. camp fundraiser, Christmas kettles, etc.
• Prepare items for recycling/refuse; effectively & efficiently handle, store, cull and load recycle/refuse as needed both in store and on truck & dumpster
• Greet all donors in a friendly manner; help donors unload their donations according to store guidelines, ensuring donations are handled with care and stored properly; be courteous and thankful for all donations
• Meet daily production targets
• Attend and participate in all staff meetings and trainings
• Inform management or supervisor of any concerns
• Assist in volunteer training
• Follow all The Salvation Army & Thrift Stores policies and procedures and The Health & Safety Act & Regulations
• Complete all other store related duties as assigned

WORKING CONDITIONS:

• There is a permanent full-time position based on 30-35 hours per week
• Shifts will include days, evenings and Saturdays
• The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility
• Flexibility in scheduling is required
• The position requires working hands-on with used clothing and items which can be contributing factors for allergy suffers
• Ability to work in congested areas at times, in close quarters with other employees and volunteers
• This position requires working with difficult persons/customers.
• This position requires repetitive work/tasks and requires standing for longer periods of time
•  Work in all different weather conditions (extreme heat & excessive cold both in warehouse area and outside
• Ability to stand, lift (above head), twist and bend
• Must be able to lift more than 25 pounds
• Sensitivity to issues/barriers that people with disabilities experience

• Minimum Grade 12 education
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Minimum of one (1) year experience working in a retail environment
• Previous experience working with cash
• Previous experience working with volunteers considered an asset

SKILLS AND CAPABILITIES:

• Ability to work as a team member with other staff, volunteers, donors and clients
• Ability to work with irate customers and provide exceptional customer service
• Must possess a desire to serve others and exceed customer service standards
• Good communication skills in English
• Excellent organizational skills
• Able to work in a fast-paced environment
• Able to work independently and as part of a team
• Possess excellent problem-solving skills
• A self-starter
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.