Full Time Outreach Case Worker (union position)

The Outreach Case Worker position at the Salvation Army Windsor Centre of Hope is responsible for providing professional, compassionate, and respectful service to the clients of the Outreach Department by responding to their immediate needs. The Case Worker is responsible to utilize a high impact case management approach which focuses on identifying and addressing root causes for individuals and families experiencing poverty. The Outreach Case Worker role primarily is to assist clients needing support to move from crisis to stability. The Case Worker will ensure that clients are served in a manner in keeping with The Salvation Army Mission and Vision; befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual

• Engage and build rapport with the target population
• Perform all aspects of the case management process for clients enrolled in various outreach programs using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up)
• Develop goal plans with client families/individuals and schedule regular meetings to review progress and engage in further planning
• Maintain case files for each client family/individual, including accurate documentation, detailed case notes, and use of all appropriate forms
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
• Conduct home visits as needed and engage and build rapport with the target population
• Monitor appropriate behaviour; intervene in crisis situations, provide emotional support and advocacy as required
• Nurture participant self-discipline, self-respect and self-determination
• Assist clients in making connections within the community which will support them in accessing community resources
• Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective
• Conduct referrals and coordinate with relevant community supports engaged in the client’s care plan; assisting the client to identify and obtain resources and supports
• Effectively utilize computer management system to record participant documentation while maintaining confidentiality and providing statistical reports
• Demonstrate clinical and counselling skills to provide assessment, engagement and support services to children, youth, families
• Integrate the principles of equity, justice, non-discrimination and accessibility into practice, service delivery and team relationships
• Work with a vulnerable population which includes working with clients who are dealing with mental health, addiction, and poverty issues
• Knowledge of evidence informed practice and cultural competencies in service delivery
• Maintain the appropriate safeguards for the Privacy and Confidentiality of Agency and client information
• Perform other position related duties as required

WORKING CONDITIONS:

• This is a permanent unionized Full-time position, average weekly hours of 35 per week.
• Normal hours of operation are Monday to Friday, 7.5 hours per day, includes half hour unpaid lunch time
• Normal location of work is at 355 Church Street, Windsor Ontario N9A 7G9
• Travel requirements for this position (up to 25% travel)

• Requires completion of a bachelor’s degree in Human Service field
• Preference will be given to candidates who possess a Certificate in Adult Education from an accredited post-secondary institution
• Valid First Aid/CPR certificate and medical clearance are required
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• Minimum of 2 years prior related experience, this may include experience with casework services, documenting and maintaining case files, working collaboratively with other service providers, community outreach, and working with people of diverse backgrounds.
• Experience researching, developing, and facilitating life skills training for adults
• Valid Ontario Class “G” Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required

SKILLS AND CAPABILITIES:

• Firm understanding of the social service system, including housing, income support programs, physical /mental/social health, addiction, counselling, employment, etc.
• Excellent oral, written and electronic communication skills.
• Good interpersonal skills, self-motivated and disciplined.
• Attention to detail, problem solving and analytical skills.
• Client centered – Willingness to listen and learn from each client with compassion and dignity
• Organizational commitment – Understanding and ability to uphold the ethical and social norms of the organization
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.