Full Time Front Line Supervisor

The position of Front-Line Supervisor is an entry-level management position which assists the Assistant Director in managing front-line day-to-day operations of New Hope Leslieville.

Oversee the day-to-day operation of the Shelter.

• Ensure and support clients receive proper client care, direct consultation, referral, and supportive case management to clients.
• Participate in Case Management and Client Meetings.
• Review Incident Reports and Client Files.
• Assist with monitoring the discharge criteria and appeal process.
• To oversee the monthly Resident meetings.
• Review and audit documentation on a regular basis.
• Coordinate with community service agencies to coordinate discharges to the shelter.
• Participate in the development, planning and coordination of all programming activities and special events.
• To assist with community and city complaints.
• Provide back-up support and make decisions in the absence of the Assistant Director or Property Manager.

Supervise Frontline Workers in accordance with established policies and procedures including Collective Agreement, Employment Standards and payroll procedures.

• Schedule, conduct and document supervision.
• Complete monthly schedules.
• Conduct Performance Reviews and Evaluations.
• Chair team meetings, conduct case conference and other meetings.
• Support team in providing system in implementation of enhanced case management model utilizing Housing First, The Outcomes Star and Critical Time Intervention.
• Provide support and direction for staff in assessment, developing individual support plans, consultation, referral and supportive counseling to individuals.
• Ensure program and agency documentation is maintained as per policies.
• Work with Assistant Director with onboarding process.
• Participate in after hours and on call support.

WORKING CONDITIONS:

• This is a full-time position based on 40 hours per week.
• Flexibility for evenings and weekend shifts, shift: Sunday to Thursday with on call.
• Working environment is in the shelter locations in generally agreeable conditions.

• Minimum 2-year Diploma in Humanities and Social Services.
• Certification in First Aid/CPR, and Non-Violent Crisis Intervention and Conflict Resolution.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• 2 to 3 years minimum of significant work-related experience including residential and case management experience in the homeless serving sector.
• Previous supervisory experience an asset.
• Experience with marginalized individuals and familiarity to a wide variety of resources to meet client needs.

SKILLS AND CAPABILITIES:

• High level of comfort working within a diverse and multicultural environment.
• Excellent verbal and written skills.
• Proficient with Microsoft Office.
• Ability to undergo and complete a Vulnerable Sector Screening successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and show proof completion of the vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.