Community Family Services Coordinator

As a member of the Senior Leadership Team, The Community Family Services (CFS) Supervisor provides leadership and oversight for all CFS programs/services/mission partners and supports strong community engagement and innovative partnerships. The CFS also provides direct casework support as needed.

Organizational Responsibilities:

· Ensure that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.

· Agree and adhere to The Salvation Army mission, values, and standards.

Foster positive relations with community social services agencies/resources.

Program Development/Leadership:

· Work with Corps Officers to grow and enhance a framework for Community Family Services (CFS) at Prince Rupert Community Church · In collaboration with Corps Officers establish a formal program plan for CFS; review/revise/adjust as needed.

· Develop and conduct workshops and programs for clients/families, as appropriate.

· Direct and supervise CFS volunteers, which include recruitment, selection, orientation, training, evaluation, and discipline; ensures volunteer safety in compliance with the Health & Safety Standards, monitors and analyzes incident reports.

· Oversee programing including food bank distribution and soup kitchen feeding program

· Design/develop unique programs in line with overarching program plan.

· Responsible for ongoing program evaluation, using standardized tools.

· Responsible for ongoing asset mapping of local social service programs for the benefit of the ministry unit and its staff and clients.

· Direct and supervise a small CFS staff team, including a food bank worker(s), janitor, cook. This includes assisting with selection, orientation, training, evaluation, and discipline; ensures employee safety in compliance with the Health & Safety Standards, monitors and analyzes incident reports.

· Approve staff absences (sickness, vacation, etc.) in HR system.

· Support the Corps Officers in the ongoing stewarding and expansion of the Ministry Unit’s donor base.

Client Services:

· Provide spiritual guidance and use every opportunity to pray with and share the Gospel of Jesus Christ with clients/ families, enabling them to become part of the Body of Christ.

· Develop and implement case management of clients.

· Take responsibility for routine intake processes and decisions, following standard procedures.

· May conduct initial intake assessments (including evaluation of client/family protection issues), determining immediate needs and supports needed by the client.

· Provide emergency assistance services (i.e. food, clothing, etc.) in accordance with policy. (including food hampers, and vouchers)

· Through exercising empathetic care, assist individuals to determine an appropriate and mutually agreed upon goal process; facilitate effective problem-solving behaviors of the client/family.

· Assist clients in making connections within the community by making meaningful referrals to community resources.

· Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for clients.

· Support, advocate for and refer clients/families in helping empower them to become more self-sufficient and help them re-integrate into the greater community.

· Facilitate clients connecting to spiritual programs/services offered by Prince Rupert Community Church as appropriate.

· Purchase groceries every Friday for the cook for the following week.

Administration:

· Maintain confidentiality in accordance with The Salvation Army policy and applicable legislation and keep accurate client files and statistical records.

· Provide written reports as requested by supervisors.

· Maintain accurate reporting and documentation of link2feed database.

· Supports development of annual budget for the Ministry Unit. Responsible to monitor department revenues and expenses on a monthly basis. Identify appropriate plans/strategies for responding to revenue shortfalls and expense overruns.

· Receive (and/or decline) and sort/organize non-monetary donations.

· Order food bank food when needed.

· Assist with Thrift store recycling when needed.

· Assist in the organization, maintenance and general cleanliness of the Community Family Services Office and donation centre/ program space.

· Will be required to clean bathrooms, lobby (including the laundry area), and food bank area. · Perform other duties as assigned Training: · Participate in ongoing training as provided. · Makes recommendations re. training for team members.

Education, Qualifications and Certifications:

· Completion of a formal post-secondary/college program of two academic years in Social Work or related fields.

· Undergraduate University degree (e.g., B.A., BSW) will be considered as a strong asset.

NOTE: An alternative level of education and experience may be acceptable.

Experience and Skilled Knowledge Requirements:

· Minimum one year of prior related experience, including, experience in casework environments, which may include issues of homelessness, mental health, unemployment, abuse, addiction, parenting/ family issues.

· Experience working with marginalized communities.

· Experience working in a multi-cultural, social service environment.

HOURS: Full Time 40/week, Monday – Friday, 8:00 am to 4:00pm

Preferred Skills/Capabilities:

· The performance of the job requires a moderate amount of computer work, and occasionally leading meetings/training workshops and intervening in physical confrontations.

· The performance of the job requires attentive listening (for supervision, casework, conflict resolution, etc.), and moderate attention when doing computer work.

· Detail oriented, innovative problem solver.

· Understanding of societal issues (homelessness, poverty, addiction, mental health) and ability to respond with empathy and compassion.

· Able to provide a valid BC driver’s license and a clean driver’s abstract.