Community Engagement/Volunteer Coordinator

The Community Relations/Volunteer Coordinator supports the work of the management team, offering expertise and strategic oversight of digital/social media marketing and establishing and implementing a strong volunteer program for the Ministry Unit.

HOURS:

• 35 hours/week, Monday to Friday 8:30am to 4:00pm. Flexible hours may be required during our busy Christmas season or for occasional special events

Communications: 20%

• Recruits, on-boards and trains volunteer team supporting website and social media plans for Boundless Vancouver. Delegates duties appropriately.
• Working with volunteer team strategizes, schedules, and produces social media accounts to highlight ministries, recruit volunteers and monetary and gift-in-kind donations.
• Working with volunteer team, manages WordPress website(s) with updates, maintenance, SEO optimization and relevant local content production with the support of Territorial public relations stories, assets, and events.
• Working with volunteer team, provides in-house graphic support to assist with the design and production of collateral materials including, but not limited to, advertising, brochures, newsletters, info graphics, annual reports, impact reports, online promotions, etc.
• Produces quarterly email newsletters featuring local programs, staff, volunteers, and The Salvation Army globally.
• In collaboration with management team members, will implement web-based donor-relations strategies/communications to ensure continued donations through community partners.
• Provides on-site support for media relations events, photo shoots and video productions.
• Produces various written materials such as posters, brochures, press releases, proposals, thank you letters, etc.

Volunteers: 70%

• Works with management team members to determine year-round and seasonal volunteer needs for Boundless Vancouver’s integrated mission and develops recruitment tools and processes.
• Supports the MUs planning and implementation of programs by ensuring that volunteer engagement is consistent across all initiatives.
• Ensures adequate volunteer support is in place for the annual Christmas Kettle Campaign. Works to build this volunteer base.
• Building on the work of summer students, supports the Kettle Planning Committee Chair and Seasonal Kettle Coordinator by recruiting and on-boarding kettle volunteers – both individuals and groups – for bell-ringing, counting, pick-ups, etc. Priority focus will be given to this from late September through December.
• Develops volunteer “ask” forms for use by program supervisors to support appropriate recruitment/deployment of volunteers. Assesses effectiveness and adjusts/updates as needed.
• Supports the development of current position descriptions for all Volunteer positions at Boundless Vancouver. Works with Supervisors to update as needed.
• Regularly engages with active volunteers in support of volunteer retention.
• Introduces volunteers to all program leaders to facilitate integrated mission.
• Conducts routine surveys with volunteers for the purpose of improving volunteer programs.
• Communicates regularly with all volunteers (year-round and seasonal) about volunteer needs and potential for increased engagement.
• Trouble-shoots complaints/issues expressed by volunteers to ensure best practices.
• Pursues relevant community-based volunteer recruitment opportunities (school fairs, volunteer fairs, seniors’ fairs, etc.) in support of Boundless Vancouver’s volunteer program.
• Recruits, on-boards, and schedules volunteers. Ensures a sound hand-over to program Supervisors.
• Oversees the development, streamlining and ongoing maintenance of the ministry unit’s confidential volunteer database and scheduling program (Salesforce). Maintains volunteer service statistics. Provides management team with reports, as requested.
• Plans and coordinates appropriate volunteer recognition and appreciation events.

General Team Support: 10%

• Will serve on in-house Committees (ie. Kettle Planning Committee, Christmas Toy Shoppe Committee, etc.)
• Liaises with and supports programs with agenda items, scheduling, reports, and other information as needed.
• Assists and supports third-party events benefiting The Salvation Army (ie Volunteer Vancouver).
• May support the development of formal and informal verbal and written translations to facilitate engagement with Mandarin- and Cantonese-speaking community members.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Responsibilities for Financial Resources:

• May be authorized to handle small amounts of cash or Christmas kettle funds, according to policies.
• May hold a corporate credit card for expenses related to volunteers and online platform management.

Work Environment and Exposure to Hazards:

Serves in an office environment within a busy CFS ministry. The location of work may create a possibility of experiencing the following disagreeable conditions:

• angry/abusive people and verbal abuse.
• minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.
• Other potentially dangerous situations

Precautionary Measures:

The following would be an asset for the incumbent (in addition to health and safety rules):

• Universal Precautions
• Non-violent Crisis Intervention training
• Self-Care/Debriefing
• WHMIS

Education/Certifications:

• The successful candidate must have completed three years post-secondary education.

NOTE:  An alternative level of education and experience may be acceptable.

Experience/Required Skills/Knowledge:

• Digital Marketing expertise with strategies for marketing and promotions in non-profits.
• Characteristics: energetic, takes initiative, team player, organized and productive.
• Experience in the non-profit sector is an asset, with exposure to fundraising initiatives.
• Volunteer recruitment and management experience.
• Knowledge of Volunteer Management database system (Salesforce) an asset.
• Strong communication skills – both written and interpersonal.
• Organizational skills – scheduling, planning.
• Creative and flexible with the ability to adapt based on team, program, and service needs.
• Knowledge and skill in social media platforms and management (Facebook, Instagram, Google Business, Google Ads, Later).
• Basic Knowledge in website management (WordPress and plugins).
• Knowledge and skill in Microsoft Office (including Excel, Word, and PowerPoint, and Outlook).
• Knowledge of digital production and graphic design (Adobe Creative Cloud: InDesign, Photoshop, Flash, and Illustrator).

Successful candidates, prior to hiring, may be required to provide:

• Background check consent with clear vulnerable sector screening
• A clean driver’s abstract

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.