Community Engagement & External Relations Coordinator

The Community Engagement & External Relations Coordinator coordinates community connections and volunteer events for the ministry unit.  This position is responsible for the coordination of all aspects of volunteer services and working with managers/supervisors to identify volunteer needs, recruit, organize and direct volunteers to the departments as needed.

Community Engagement is also responsible for the development and implementation of strategic initiatives that build and maintain relationships with key stakeholders, including public and private organizations, non-profits, and local communities. The successful candidate collaborates with wide range of partners to create and implement action plans that support the mission and goals of our organization.

General Administration and Coordination

·       Organize and plan Volunteer Appreciation event.

·       Maintain all areas of Volunteer “advertising” to ensure MU news, job postings, memos and correspondence, policy updates or new policy are current and updated on all media platforms.

·       Facilitate Volunteer Orientation sessions.

·       Maintain volunteer database and volunteer manual and digital files and maintain records and statistical data of volunteer activities.

·       Produce brochures, flyers, advertising materials and PowerPoint presentations for volunteer recruitment and promotion.

·       Provide oversight to the annual Christmas Kettle campaign and Christmas programs.

·       Attend meetings as needed, prepare, and produce reports and forms as required.

·       Ensure that all minutes of meetings are recorded and saved to appropriate file.

·       Ensure that all activities meet standards for SA internal operations and external accreditation bodies.

·       Administer and report on Reaching Home Homelessness Diversion Funding

Volunteer Services:

·       Develop goals and objectives for the Volunteer Program

·        Liaise with secondary institutions for potential volunteering partnerships.

·       Assist with the development, implementation and review policies and procedures relating to volunteers.

·       Recruit, select and interview volunteers to meet program needs.

·       Assist in volunteer onboarding, ensuring that the necessary training and ministry unit specific onboarding requirements are met, including involvement in general orientation and evaluation.

·       Assist with developing role descriptions and other appropriate materials to guide volunteers in their overall duties and performance.

·       Develop a continuous quality improvement plan for volunteer services.

·       Monitor the performance of all volunteers to ensure high quality services are provided to our program participants, residents, and departments.

Community Engagement

·       Contribute towards establishment and maintaining of existing relationships with public and private organizations, non-profits, and local communities.

·       Assist in the development and implement strategies to engage stakeholders in activities that promote our mission, vision, and commitment.

·       In collaboration with the leadership team, plan, and coordinate events to promote community awareness.

·       Create public awareness of our organization and initiatives through various mediums including social media.

·       Meet with clients & distribute funds through the Reaching Home Homelessness Diversion Program (typically, up to 8 hours per week).

·       Monitor progress of initiatives and report findings to management

Other related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

·       Leadership team, department managers, staff

·       Volunteers

External:

• Potential volunteers
• Community and other partnering agencies, including Reaching Home

MANAGERIAL Leadership RESPONSIBILITY

·       This position reports directly to the Manager of Programs

·       This position has no direct reports.

·       May act as a workflow coordinator for volunteers.

FINANCIAL AND MATERIALS MANAGEMENT:  

·       Confidential Volunteer files, database, and reports

·       Maintain an extensive network of contacts, both internal and external, to meet program volunteer needs.

·       Distribute and maintain a small Reaching Home budget (approximately $50,000 annually)

WORKING CONDITIONS:  

·       Working environment is typically in the office in generally agreeable conditions.

·       The performance of the job requires frequent sitting and keyboarding.

·       The performance of the job requires attentive listening, frequent attention to computer/word processing, attention to detail, and working with confidential information.

·       The performance of the job requires frequent sitting and keyboarding, and occasional bending, walking, lifting, and standing.

·       The incumbent’s work environment is typically at work sites within residential settings, and may experience the following disagreeable conditions: therefore, will need to follow or use universal precautions:

o   Dealing with angry and abusive people, verbal abuse

o   Exposure to bodily fluids, bodily waste, and infectious diseases

o   Exposure to drugs, alcohol, and solvents

o   Physical attacks by others

o   Exposure to toxic chemicals

o   Sharp objects (i.e., needle sticks, knives, and weapons)

o   Other dangerous situations

o   Immunization for Hepatitis B and vaccination against Tuberculosis

 The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• Completion of a post-secondary diploma or certificate from a program of two academic years in a related field, or work equivalency
• Clear Criminal Record Check with Vulnerable Sector Check

Experience:

• Minimum of 2 years’ experience in human services or administration in a non-profit environment preferred.
• Strong initiative and customer service orientation; recruitment; volunteer management skills an asset
• Experience working within a social services environment is considered an

• Strong organization, communication, and planning skills; detail oriented, problem-solving ability
• Ability to cope with limited resources, seize opportunity and think creatively.
• Strong computer skills including proficiency with MS Office
• Strong verbal, written and interpersonal communication skills.
• Ability to work independently with confidence and integrity.
• Ability to work cohesively as part of a team.
• Ability and willingness to work flexible hours, with occasional weekend availability.
• Sound understanding of The Salvation Army, its mission and its principles and a willingness to adhere to them.

Successful candidates, prior to hiring, may be required to provide.

• Background check consent
• A clear vulnerable sector screening
• A clean driver abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training.

DAYS and HOURS of work: This is a Full-time position based on 40 hours per week.  Normal flexible hours of work – 8:30 a.m. to 5:00 p.m. Monday to Friday; ½ hour unpaid meal break.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

 Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.