Christmas Caseworker

Boundless Vancouver organizes The Salvation Army Toy Shop which includes both the collection and distribution of toys and Christmas hampers. The Christmas Caseworker works directly with individuals and families (our neighbours) who are the recipients of toys and Christmas hampers. The Caseworker creates an invitational space that honours our neighbours by providing administration and coordination of registration, processing, sorting, and distribution.

Hours:

• Temporary Full Time: Nov. 1 to Dec. 23, Monday to Friday, 8:30 am – 4:00 pm

• Evaluate and process applications for our Christmas program according to registration criteria.
• Assist with front desk operations when needed.
• Assist in the maintenance of files as directed.
• Work in a busy environment in a team setting with a calm and positive attitude.
• Ability to understand and be sensitive to cultural differences.
• Maintain confidentiality and keep accurate files and statistical records, using the Link2Feed database.
• Assist in the organization, set-up, maintenance, and general cleanliness of the facility, Toy Shop & Warehouse.
• Professional public appearance and demeanor.
• Excellent oral and written communication skills.
• Maintain confidentiality and keep accurate notes/files.
• Perform other related duties as assigned.

Education/Certifications:

• High School Education (an alternative level of education and experience may be acceptable).

Experience:

• Up to three (3) months of prior related experience, including experience working with multi-barriered neighbours.

Required Skills/Knowledge:

• Excellent organizational skills.
• Demonstrate empathy and concern for families/neighbours with respect, assertiveness, and tact.
• Proven ability to multitask.
• Proficient computer skills and familiarity with Microsoft Office.
• Team mindset.
• Trauma-informed care training an asset.
• Non-Violent Crisis Intervention training an asset.
• Responsibly manage valuables/assets that will be distributed to neighbours, keeping secure daily.
• Be able to lift up to 30 lbs.

Exposure to Hazards:

The job incumbent may be exposed to the risk of minor harm, injury, or illnesses due to:

• Verbal or physical attacks by others (i.e., violent/aggressive neighbour)
• Exposure to infectious diseases

Required:

• Background check consent
• A clear vulnerable sector screening
• Completion of online Praesidium Academy Abuse Prevention Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.