Frequently asked questions

Territory Addresses Coronavirus Pandemic
Common questions: How the Army is responding to the coronavirus outbreak?


Q: What is The Salvation Army doing about the COVID-19 pandemic?

A: As an organization that has people at the core of our mission, the safety and health of our employees, clients, volunteers and partners is paramount. As one of the largest providers of social services in the country, we are doing our part to help contain the virus.

Q: Will The Salvation Army continue to run programs and services?

A: Yes, we will continue to serve our clients to the best of our ability; however, in some locations, we may have to make adjustments to programs and services. The best thing to do is contact your local Salvation Army to find out more information.

Q: Does The Salvation Army have a Pandemic plan?

National and local Pandemic plans are in place to help us evaluate the short and long-term impact of the pandemic. We continue to follow communications from government and local health authorities to determine ways in which we can help the community during the pandemic.

Q: Are Salvation Army thrift stores accepting in-store donations?

A: Our thrift stores will be closed indefinitely to ensure public and employee safety.

Q: Is The Salvation Army continuing to provide community meals?

A: Our ministry units are taking every precautionary measure, including making adjustments to program delivery. i.e. community meal programs hand out bag lunches versus gathering in facilities.

Q: Are your daycares closed like the schools?

A: Salvation Army Child Care Centres and Day Camps are closed. Senior management teams are working with regional municipalities to determine next steps.

Q: How are you protecting your health care facilities?

A: Our facilities are following strict visitation protocols and we work in partnership with the local public health authority.

Q: Are there any plans for your shelters?

A: Working with government agencies and health authorities, our facilities are implementing best practices and are ensuring that staff and clients are informed and following prevention guidance that includes proper handwashing procedures; proper coughing/sneezing techniques. We also encourage staff with possible symptoms/exposure to stay home to reduce the risk of transmission.

Q: How are you practicing social distancing?

A: Church worship gatherings and social events are cancelled across the country until at least April 30.

Q: How is The Salvation Army’s national office managing COVID-19?

A: The Salvation Army has set-up a COVID-19 task force that meets regularly to review and manage the situation.

As we navigate these challenging times, our decisions and actions will be guided by our Mission, our Values and evidence-based information published by local health authorities and the Public Health Agency of Canada.