Commitment to Care

A resident of Lakeview Manor has the right to a care plan developed:
• Specifically for and in consultation with him or her, and
• On the basis of his or her unique abilities, physical, social and emotional needs, and cultural and spiritual preferences.

Rights to Health, Safety and Dignity

A resident of Lakeview Manor has the right to the protection and promotion of his or her health, safety and dignity, including a right to all of the following:
• To be treated in a manner, and to live in an environment, that promotes his or her health, safety and dignity.
• To be protected from abuse and neglect.
• To have his or her lifestyle and choices respected and supported, and to pursue social, cultural, religious, spiritual and other interests.
• To have his or her personal privacy respected, including in relation to his or her records, room, belongings and storage spaces.
• To receive visitors and to communicate with visitors in private.
• To keep and display personal possessions, pictures and furnishings in his or her room.

Rights to Participation and Freedom of Expression

A resident of Lakeview Manor has the right to participate in his or her own care and to freely express his or her views, including a right to all of the following:
• To participate in the development and implementation of his or her care plan.
• To establish and participate in a resident or family council to represent the interests of persons in care.
• To have his or her family or representative participate on a resident or family council on their own behalf.
• To have access to a fair and effective process to express concerns, make complaints or resolve disputes within Lakeview Manor.
• To be informed as to how to make a complaint to an authority outside the Manor.
• To have his or her family representative exercise the rights under this clause on his or her behalf.

Rights to Transparency and Accountability

A resident of Lakeview Manor has the right to transparency and accountability, including a right to all of the following:
• To have ready access to copies of all laws, rules and policies affecting a service provided to him or her.
• To have ready access to a copy of the most recent routine inspection record made under the Act.
• To be informed in advance of all charges, fees and other amounts that he or she must pay for accommodation and services received through the Manor.
• If any part of the cost of accommodation or services is prepaid, to receive at the time of prepayment a written statement setting out the terms and conditions under which a refund may be made.
• To have his or her family or representative informed of the matters described in this clause.

Scope of Rights
The rights set out above are subject to:
• What is reasonably practical given the physical, mental and emotional circumstances of the resident in care.
• The need to protect and promote the health and safety of the resident in care and the rights of all residents of Lakeview Manor.