Volunteer Coordinator

Position Purpose summary:

The Volunteer Coordinator is responsible for all aspects of volunteer management.  In a cooperative and team-based environment, the incumbent will oversee and supervise volunteers.  The incumbent will organize and coordinate all volunteers and volunteer efforts.

ACCOUNTABILITIES:

General

• Manage community volunteers which includes their recruitment, orientation, scheduling, monitoring performance.
• Developing goals and objectives for the volunteer program.
• Develop, implement and review of policies and procedures relating to the volunteer program.
• Develop volunteer assignment descriptions and other appropriate materials to guide volunteers in their overall performance.
• Create and assist in presentations promoting volunteer opportunities to corporations, schools and the general public as required.
• Monitor the performance of all volunteers to ensure high quality services are provided to our clients and other departments.
• Provide visibility for The Salvation Army within the community through relationships with people and corporations in our community.
• Ensure divisional standard followed for all volunteers.

Programs

• Maintain a year-round focus, promoting awareness and building partnerships for the kettle campaign in consultation with the Community & Family Services Officer.
• Work with the Community & Family Services Officer to secure strategic kettle locations throughout the community and liaise with locations before, during and in appreciation, after the campaign.
• Manage the kettle schedule to ensure maximum coverage of all kettles shifts and locations by organizing shifts with volunteers, service groups and approved kettle workers.
• Coordinate the drop off and pick-ups of kettles/stands/supplies as well as the counting team and deposits of money daily.
• Ensure that there are volunteers to support a variety of programs, i.e., Community dinners, Community Garden & Gather, Food Bank, Christmas Toy Shopping, pickups in the community etc.

Administration:

• Maintain the volunteer database as well as any required paperwork in keeping with Salvation Army policies and procedures.
• Ensure that background checks, driver’s abstracts, e-learning Health & Safety and Armatus Training etc. are up to date.
• Collects data and reports on statistics pulled from TSA programs.
• Maintain a working list of contacts, connections and partnerships made that support the unit.
• Responsible for various correspondence, newsletters, and administrative duties and will assist with the unit’s website and social media.

Perform other duties as required.

WORKING CONDITIONS:

• This is a permanent part-time position based on 10 hours per week.
• Flexibility in scheduling is required and will vary, including weekday, weekend, and evening work.
• The work environment is typically in a general office setting in generally agreeable conditions with the following exceptions, Dealing with difficult people.
• Ability to lift move up to 20 lbs.
• Computer use, sitting at a workstation, Christmas Kettle collection/pickup, paperwork, filing, meetings.
• Travel is associated with this position up to 10% of time. Required to use a commercial program vehicle.

Normal hours of work:  will be set in consultation with the supervisor as per operational requirements.

Please note there will be a seasonal temporary increase in hours to a maximum of 30 hours per week for a 6-week period during the months of November and December and includes a ½ hour unpaid meal break as required.  The incumbent will be required to work 5 hours (afternoons) per day for 6 days a week for 6 weeks.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• Completion of up to two (2) years of Community College, preferably a Volunteer Management Certificate or equivalent in a related field of study.

• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of two (2) years prior related experience in volunteer coordination and office management, preferably in a non-profit environment.
• Proficient in a computerized environment; must have strong skills using Microsoft Office Suite, Word, Power Point and use of social media.
• A valid Ontario Class “G” Driver’s License, a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities:

• Proficient in a computerized environment; must have strong skills using Microsoft Office Suite, Word, Power Point and use of social media.
• A valid Ontario Class “G” Driver’s License, a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required

• Self-motivated/disciplined/self-starter.
• Strong initiative and customer service orientation
• Ability to work independently with confidence and integrity
• Represent the organization in a positive, professional, and engaging manner.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Effective time management, strong organizational skills.
• Strong team player, leadership skills are required.

• Ability to maintain information in confidence and exercise good judgement.

• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Behave ethically, build relationships and interpersonal skills.
• Able to demonstrate integrity and adaptability.

• Communicate effectively: strong oral/written communication skills; exhibit good listening skills.

• Conflict management and resolution skills.
• Attention to detail, problem solving and analytical skills.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required

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The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application