Thrift Store Supervisor – Perm FT – Simcoe

The Salvation Army
February 17, 2021
Simcoe, ON, Canada
Job Type
$18.00 per hour
Competition #
Interested applicants must respond in writing to
Email: Attention: Elaine Honcharsky, Corps & Community Services Officer Fax: 519-426-9092 Mailing Address: 184 Colborne Street N, P.O. Box 452, Simcoe, ON N3Y 4L5 Attention: Elaine Honcharsky, Corps & Community Services Officer Please, no phone calls.
Closing date
March 4, 2021


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a permanent full-time position.  Schedule may vary according to requirements of responsibilities. The hours of work and shifts will be determined in consultation with the supervisor as per operational requirements of the Thrift Store Monday thru Friday, 10:00 a.m. to 3:30 p.m. and Saturday, 11:00 a.m. to 4:30 p.m. and includes a ½ hour unpaid meal break where applicable. Some weekend and evening work will be required.

Normal location of work is at 86 Robinson Street, Simcoe, ON

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation.  Salary is based on average minimum 25 hours per week. Hours worked are compensated through the annual salary amount.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


The Thrift Store Supervisor is responsible for overseeing the operation of the Simcoe Thrift Store to ensure consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation, and product donation flow, and the processing of instore donations.


  1. Operations
  • Assist the Corps Officer in executing store operations; determine and maintain appropriate stock levels.
  • Determine and submit requests regarding in-store operational needs and supplies as necessary.
  • Supervise/participate in sorting, tagging, unloading, stocking, performing cash transactions.
  • Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved.
  • In consultation with the Corps Officer develop/plan the store layout to attract customers, including merchandise displays, decide on in-store promotions and auctions and advising of any recommendations
  • Serve customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions, complaints and discussing with the Corps Officer as needed.
  • Prepare sales summaries when required; contribute to meeting store budgets
  • Ensure that banking is completed on a daily basis as per store policy.
  • Work with Corps Officer to attain financial goals; monitor cost of goods; ensure that policies and procedures are adhered
  • Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
  • Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”
  • Communicate any maintenance issues in a timely manner to supervisor.


  1. Human Resources
  • May participate in the recruitment of staff and volunteers
  • Participate in the regular supervision of staff/volunteers; assist in completion of regular performance evaluations
  • Complete payroll supervisory functions in UltiPro: approving vacation, sick time, timesheets, respond to inquiries
  • Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including receiving, sorting, stocking and check out – as well as all aspects of customer service.
  • Monitor employee, volunteer’s performance, and report any concerns/questions;  provide corrective feedback
  • Prepare employee/volunteer work schedules; plan coverage for vacation/sick days.


  1. Health and Safety
    • Monitor staff safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
  • Assist in orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
  • Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.
  • Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.



  • This position reports directly to the Corps Officer or designate.
  • Required to supervise 3 FT and 3 PT direct reports in the Thrift Store.
  • Responsible as a group/work leader.



  • Assist with the materials management of donations/product flow in the thrift store.
  • Ensure that policies and procedures are adhered to regarding cash handling etc.
  • Oversee the cash and debit sales, ensure that bank deposits balance and are deposited daily as per store and TSA policy; the float is secured for the next day.



  • This is a permanent full-time position based on 25 hours.
  • Flexibility in scheduling is required
  • Work schedule will vary from week to week and will include weekdays and/or Saturdays as per the Thrift Store hours of operation.
  • Required to stand for long periods with frequent twisting, bending, crouching and reaching is required.
  • Ability to lift/move up to 25 pounds on a regular basis.


Education, Qualifications and Certifications:

  • Completion of High School
  • Alternative level of education and experience may be acceptable.


Experience and Skilled Knowledge Requirements:

  • Minimum of 1 year prior related experience, including retail and supervisory
  • Cash handling experience is required.
  • Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.
  • Basic math skills are required to calculate discounts and percentages.
  • Product brand awareness would be an asset.
  • Experience working in a computerized environment.


Skills and Capabilities:

  • Adaptable, proactive and a self-starter; Good merchandising skills and a flair for conceiving and implementing creative merchandising themes
  • Ability to maintain information in confidence and exercise good judgement.
  • Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
  • Participate in mandatory orientation training, on-going professional development and training.
  • Participate in regular supervision and performance appraisal processes.
  • Excellent communication skills for both one-on-one and group settings.
  • Ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions
  • Ability to assess situations, determine importance, urgency and resolve effectively
  • Must have strong interpersonal and communication skills (written/oral).
  • Provide an original copy of a Background Check with vulnerable sector screening
  • Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  • May require screening through The Salvation Army Abuse Registry

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