Thrift Store Manager – Port Elgin

The Salvation Army
March 13, 2020
Owen Sound, ON, Canada
Job Type
$38,313.60 per annum
Competition #
Interested applicants must respond in writing to
Email: Attention: Major Gordon Armstrong Fax: 519-376-1591 Mailing Address: The Salvation Army Community Church, PO Box 395, Owen Sound, ON N4K 5P7 Attention: Major Gordon Armstrong Please, no phone calls.
Closing date
March 27, 2020


The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.  Each position contributes to the mission of The Salvation Army.

Permanent full-time employment with The Salvation Army (25+ hours per week) will provide you with a competitive compensation and benefits package that includes: vacation time, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grants and Employee and Family Assistance Program [EFAP] benefits.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

Open House: Poverty isn't always easy to see

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This is a permanent full-time position.  Flexibility in scheduling is required.  Work schedule will vary from week to week and will include weekdays and/or Saturdays.  Travel is required for this position to attend meetings etc.

The hours of work and shifts are as per operational requirements Monday to Saturday, 8:30 a.m. to 5:30 p.m.

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods, and overtime compensation.  Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the salary amount.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.


The Thrift Store Manager is responsible for overseeing the operation of the Port Elgin Thrift Store to ensure consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation, and product donation flow, and the processing of in store donations.


  • Direct all operations of the store to meet sales targets and control expenses while managing customer service standards.
  • Maintain a high level of customer service and create an attractive environment for customers
  • Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandising, marketing, and public relations are achieved.
  • Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.

 Human Resources

  • Hire, orientate, train, evaluate, recognize, discipline, terminate in conjunction with the Corps Officer, Ontario Great Lakes Divisional Employee Relations Department and Territorial Standards; submits and acts on incident reports; deals with complaints.
  • Complete payroll supervisory functions in UltiPro inclusive of approving vacation, sick time, time sheets, etc. for staff; respond to inquiries from staff regarding payroll matters.
  • Ensure that all employees maintain any mandatory training or certification; identify training needs.
  • Conduct regular supervision with those supervised; complete regular performance evaluations and appraisals with direct reports.
  • Work with other Salvation Army programs to deliver emergency and disaster services as assigned by the Corps Officer(s).


  • Attend regular Ministry Unit Management Meetings and provide up-to-date reports on store business activities etc.
  • Communicate regularly with the supervisor to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

Business and Financial

  • Establish and manage in-store budget within guidelines; execute budget objectives by attaining sales margins, maintaining staff cost ratios; profit objectives as established by the region; ensure that banking is completed nightly or as per store policy into the appropriate financial institution.


  • Determine and submit requests regarding in-store operational needs and supplies as necessary.
  • Complete all operational paperwork and submit same to Ministry Unit Office in a timely manner, and in accordance with organization standards.

Health and Safety

  • Monitor staff safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
  • Monitor compliance with health and safety legislation, may provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
  • Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
  • Provide oversight to WSIB claims and other health and safety matters as required, participate in the supervision of Early and Safe Return to Work plans where applicable. Ensure the steps in the Early and Safe Return to Work Program are followed as required.
  • Perform other position related duties as required.


Education, Qualifications and Certifications:

  • Completion of a College Diploma in Business/Retail Management or equivalent.
  • Basic accounting experience is required.
  • Alternative combinations of education and experience may be considered.

 Experience and Skilled Knowledge Requirements:

  • Minimum of three (3) years of prior related retail store management experience, specifically in secondhand merchandise preferred and supervisory experience.
  • Cash handling experience is required.
  • Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.

 Skills and Capabilities:

  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Ability to develop and maintain a team environment
  • Represent the organization in a professional and engaging manner.
  • Must comply with all Salvation Army policies and procedures and associated legislation.
  • Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.
  • Strong operations experience in receiving, stock and inventory as well as front-end management and office management.
  • Ability to lift/move on a regular basis up to 40 pounds.
  • Self-motivated/disciplined; excellent interpersonal skills, integrity, and adaptability.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Strong interpersonal, motivational, leadership, time and process management; organizational skills.
  • Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Ability to communicate in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
  • Ability to understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
  • Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.
  • Valid Ontario Class “G” Driver’s License, own vehicle and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required.
  • Provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
  • May require screening through The Salvation Army Abuse Registry.
  • Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

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