Thrift Store Manager

The Store Manager ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation and product donation flow, transportation, and processing of in-store donations. The Store Manager assists clients who are looking for assistance from The Salvation Army.

Hours:

• 40 hours per week

• Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards.
• Hires, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards.
• Manages health & safety, labor/employee relations and other related issues at a store level.
• Plans store layout to attract customers including window displays and merchandise displays, decides on in-store promotions and auctions and keeps abreast of marketing trends by checking competitors’ stock; ensures attractiveness of the store through “Tidy Maintenance”.
• Determines and maintains appropriate inventory levels of the store and reviews daily sales records.
• Maintains control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately; protects the store from inventory shrinkage by close visual monitoring.
• Establishes and manages in-store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region; ensures nightly sales are deposited into the appropriate financial institution.
• Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products from the warehouse, tracking costs associated with the product, etc.).
• Prepares financial and other requested reports to the National and Regional offices (e.g. sales reports, staffing costs, and payroll data).
• Assist Family Services Coordinator to provide assistance to Homeless and other clients.
• Performs other duties as assigned.

Education/Certifications:

• High School Diploma

Experience:

• Proven 1-year experience (or equivalent) in retail management where the focus has been on sales.
• Proven track record of successfully achieving sales targets.
• Proven experience in managing staff and in staff selection.

Required Skills/Knowledge:

• Ability to function as member of a team.
• Demonstrated strong interpersonal skills as well as written and oral communication skills.
• Ability to operate POS System.
• Ability to lift and carry heavy objects – 35 lbs.
• Ability to bend, lift, twist, pull and push heavy objects.
• Must be able to work flexible work hours including days, evenings, and weekends.
• Proficient in MS Word, Excel, and the use of the Internet.
• Must submit to and clear a Criminal record check.
• Must submit to and clear The Salvation Army's Internal Child Abuse Registry.

• Thrift Store and/or Retail store management experience is preferred.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• Completion of our online Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.