Thrift Store Manager

mai 13, 2022
Williams Lake, BC
Job Type
Ministry Unit/Dept:
Williams Lake
Salary Range:
$19.25 per hour
267 Borland Street
Posting Expires:
July 20, 2022
Applications Accepted By:
Attn: Tatiana Kachanova Email: Please mention 'Thrift Store Manager' in the subject line of your email


The Store Manager c ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation and product donation flow, transportation, and processing of in store donations.


  • Full Time Permanent
  • 40 Hrs/Week


  • Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
  • Hires, orientates, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards
  • Manages health & safety, labour/employee relations and other related issues at a store level; participates in Step 1 and Step 2 of Grievance procedures
  • Plans store layout to attract customers including window displays and merchandise displays, decides on in-store promotions and auctions and keeps abreast of marketing trends by checking competitors’ stock; ensures attractiveness of the store through “Tidy Maintenance”
  • Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
  • Maintains control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately; protects the store from inventory shrinkage by close visual monitoring
  • Ensures in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is secured at all times
  • Establishes and manages in-store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region; ensures nightly sales are deposited into the appropriate financial institution
  • Analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products from warehouse, tracking costs associated with product, etc.)
  • Prepares financial and other requested reports to the National and Regional offices (e.g., sales reports, staffing costs, and payroll data)
  • Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the District Manager
  • Performs other duties as assigned


  • The successful job applicant will have completed High School


  • One year but less than three years of prior related experience including retail, marketing and store management experience.  A fashion background is desirable.

Required Skills/Knowledge:

  • Excellent customer service skills and ability to communicate comfortably with customers
  • Ability to speak, read and comprehend instructions, short correspondence and policy documents
  • Ability to multitask and effective time management
  • Ability to lift and/or move to 40 pounds
  • Ability to operate computerized till
  • Punctuality, reliability, trustworthiness
  • Awareness of health and safety procedures and proper lifting techniques


  • The performance of the job requires frequent twisting, bending, crouching, reaching, reaching overhead, pushing and pulling, lifting, kneeling, standing for long periods of time
  • Occasionally keyboarding
  • Visual monitoring
  • Frequently working with numbers
  • Attention to detail
  • Ability to work independently
  • Ability to work under pressure.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean driver abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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