Temporary Full Time Thrift Store Manager up to 3 months

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Published
novembre 25, 2021
Location
Hanover
Job Type
Ministry Unit/Dept:
Hanover Thrift Store
Salary Range:
$17.00 per hour
Address:
711 10th Avenue
Posting Expires:
November 30, 2021
Applications Accepted By:
Captain Wendy Crabb: wendy.crabb@salvationamy.ca

Description

The Thrift Store Manager is responsible for overseeing the operation of the Hanover Thrift Store to ensure consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation, and product donation flow, and the processing of in store donations.

KEY RESPONSIBILITIES:

Operations

  • Direct all operations of the store to meet sales targets and control expenses while managing customer service standards.
  • Supervise and as necessary participate in sorting and tagging merchandise, unloading donations, stocking shelves, and processing customer purchases and or exchanges
  • Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through ''Tidy Maintenance"
  • Maintain a high level of customer service and create an attractive environment for customers.
  • Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records.
  • Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
  • Ensure that customers and donors are served in a courteous and efficient manner; address customer concerns, suggestions and complaints as needed.
  • Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.

Human Resources

  • Hire, orientate, train, reward, discipline and terminate in consultation with the Community Services Officer ensuring compliance with and Territorial/National Standards, and the Ontario Division Human Relations Department.
  • Provide ongoing, consistent coaching, performance feedback, and manage the evaluation of all thrift store volunteers ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
  • Responsible to ensure that each position for those supervised has a clearly defined and up-to-date job description and job duties, outlining that employee’s authority and responsibilities, in consultation with Ontario Division Human Relations Department and Corps Officer.
  • Prepare, post, and maintain all departmental work schedules for those supervised in accordance with operational requirements ensuring adequate coverage.
  • Identify training requirements, make recommendations, and develop strategies and recommendations for volunteer development; ensure that all volunteers have completed the required operations and Health & Safety mandatory training and it is up to date.
  • Interview prospective volunteers, orientate, train, and supervise as required.

 Communication

  • Communicate any maintenance issues in a timely manner to Community Services Officer
  • Attend regular Ministry Unit Management Meetings and provide up-to-date reports on store business activities etc.
  • Communicate regularly with the supervisor to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

Business and Administration

  • Manage in-store budget within guidelines; execute budget objectives by attaining sales margins, maintaining staff cost ratios; profit objectives as established by the region; ensure that banking is completed nightly or as per store policy into the appropriate financial institution.
  • Complete all financial/operational paperwork and submit same to Community Services Officer in a timely manner, and in accordance with organization standards.
  • Analyze store financial statements; strategizes appropriate action to attain financial goals, monitor cost of goods and store supplies.
  • Ensure that policies and procedures are adhered to regarding cash handling etc.
  • Determine and submit requests regarding in-store operational needs and supplies as necessary.
  • Complete all operational paperwork and submit same to Ministry Unit office in a timely manner, and in accordance with organization standards.

 Health and Safety

  • Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
  • Ensure in-store safety of volunteers and customers, i.e., snow removal, clear fire exits, no obstacles inside/outside store, clean spillage; ensure that the property (store) is secured at all times.
  • Ensure that the equipment, materials, and protective devises as prescribed (OH&SA) are provided and maintained in good condition.
  • Monitor compliance with health and safety legislation, provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
  • Ensure that proper procedures are followed in the event of a workplace injury or illness.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other duties as required.

Working Conditions:

  • This is a temporary full-time position.
  • 40 hours per week.
  • Flexibility in work schedule is required.
  • Work schedule will vary from week to week and will include weekdays and/or Saturdays.
  • This job requires the ability to lift/ move up to 25 lbs. and reach, bend, twist, and crouch frequently; work in a standing position for long periods of time.
  • Travel is required for this position to attend meetings etc.

Note:  The Thrift Store hours of operation are Wednesday to Saturday, 11:00 a.m. to 4:00 p.m. and the hours of operation are subject to review as required.

 

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • Completion of a College Diploma in Business/Retail Management or equivalent.
  • Basic accounting experience is required.
  • Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

  • Minimum of three (3) years of prior related retail store management experience, specifically in secondhand merchandise preferred and supervisory experience.
  • Experience with cash registers, cash handling, and related processes and procedures i.e., bank deposits, summary reports, etc.
  • Valid Ontario Class “G” Driver’s License, own vehicle, and insurance; a current copy of driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities:

  • Proactive self-starter with the ability to work independently.
  • Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.
  • Attention to detail, problem solving and analytical skills.
  • Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.
  • Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
  • Excellent interpersonal, motivational, leadership, organizational and customer service skills.
  • Exhibit good listening skills, have strong oral/written communication skills.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Self-motivated/disciplined.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

 

 

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

 

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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