Temporary Full Time Supervisor of Case Management (5 month term)

June 1, 2021
Job Type
Ministry Unit/Dept:
New Hope Leslieville
Salary Range:
$49,177 - $61,471 per year
29 Leslie Street
Posting Expires:
June 8, 2021
Applications Accepted By:
Phil Clarke: Phil.Clarke@salvationarmy.ca


To work with the Director in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.


Key Responsibilities:

The Supervisor of Case Management is responsible to supervise, coach and mentor the Case Manager, Housing Worker and Community Follow-Up Worker to support clients with high needs to meet their basic needs, and move towards housing and long term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First, uses the Outcomes Star and Critical Time Intervention.

Case Management Program

  • Creates, monitors and implements Case Management Policies in consultation with the Director and the Program Services Director.
  • Responsible for the implementation and oversight of client intake and case management process using Housing First approaches and processes.
  • Understands and embraces Critical Time Intervention as a case management model and supports the Case Management Team in their direct work with clients and in brokering community supports.
  • Completes statistical data and other reports as required by the Director.
  • Chair of Case Management Team meetings; represents the Case Management Team to other members of the shelter staff, at staff meetings, etc.
  • Responsible to participate in On Call coverage.

Direct Case Management

  • Carries a caseload and provides direct case management services to 10-15 clients.
  • Responsible for liaising with external agencies, making and accepting community referrals as required.
  • Responsible for maintaining and updating client files.
  • Advocates on behalf of the shelter clients and ensures that best possible services are provided.

Case Management Staff Supervision

  • Supervises Case Management staff ensuring provision of effective case management services.
  • Conducts regular formal supervision and annual PEAC appraisals with all members of the Case Management staff.
  • Responsible to define tasks, responsibilities, policies and procedures for the members of the Case Management staff.
  • Identifies educational and training needs of Case Management staff and coordinates training opportunities.
  • Responsible to supervise MSW students placed at the shelter through Toronto Housing & Homeless Supports.
  • Serves as a resource to the Case Management team.

Assistance with Employee Relations

  • Participates in the recruitment, selection and orientation for the Case Management & Housing staff.
  • Recommends disciplinary actions including termination in concert with the Director of Employee Relations, THQ/DHQ standards and the Employment Standards Act.
  • Organizes and assists with staff training in accordance with the facility policies.

Assistance with Finances

  • Prepares the Housing Services portion of the annual budget in consultation with the Director.
  • Assists with the monitoring of financial expenditures in the Housing Services department as per yearly budget projections.
  • Responsible for the approval and distribution of client assistance funds in accordance with policies set by TSA and Toronto Housing and Homeless Supports.


  • Adheres to standards that are consistent with the values & philosophy of The Salvation Army, Toronto Housing & Homeless Supports and the shelter.
  • Member of the Management and Program Management Teams.
  • Reads and complies with the Policy and Procedures Manuals.
  • Understands and adheres to policies set by funding bodies (i.e. Toronto Shelter Standards) and works in compliance with such guidelines at all times.
  • Participates in authorized seminars and training sessions as requested.
  • Ensures that Case Management staffs are trained in accordance with The Salvation Army’s policies and procedures.
  • Ensures that The Salvation Army Accreditation Standards for Social Services are maintained and participates in the review process.
  • Participates in the strategic planning process.
  • Represents the shelter on community committees as designated by the Director.
  • Represents the organization in a professional manner at all times.




  • College or University Degree in Social Services.


  • Minimum of three years’ experience working in the homelessness field.
  • Supervisory experience.

Required Skills/Knowledge:

  • Effective in leading teams and working collaboratively to achieve to organization’s mission and goals.
  • Competency in effectively making and implementing decisions.
  • High level of case work skills, including proven knowledge of case management and ongoing treatment, as well as a clear conceptual framework for the practice of social work.
  • Ability to collaborate effectively with other service personnel within the program, the agency, and outside resources.
  • Ability to assess the appropriateness of community resources and articulate Toronto Housing and Homeless Supports’ mandate to outside agencies.
  • Ability to write clear, concise reports and meet deadlines.
  • Ability to set priorities and use time effectively.
  • Ability to function with appropriate initiative and independence within the framework of a team
Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week. Monday to Friday with on call and occasional evenings and weekends



  The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.



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