Temporary Full Time Program Manager

January 13, 2022
Job Type
Ministry Unit/Dept:
Hamilton Booth Centre
Salary Range:
$31.00 per hour
94 York Blvd
Posting Expires:
January 28, 2022
Applications Accepted By:
Marvel Olaoye: Marvel.Olaoye@salvationarmy.ca


The incumbent is responsible for the direct supervision of non-supervisory personnel. The incumbent is responsible for managing employees in more than one department or function. The incumbent directly supervises, mentors and manages full–time employees, part-time employees and students in a placement program. They have input into discipline, hiring, or firing decisions within the established guidelines.


Service Responsibilities

  • Responsible for preparing staff schedules and ensuring appropriate 24/7 staffing at all times, approving staff absences (i.e., vacation time), and submitting time sheets.
  • Prepare and submit reports, assist in the preparation for funding proposals, program evaluations and/or business plans as requested by internal or external sources; maintains confidentiality of all client and staff records and statistical data.
  • Plan, develop and revise policies, protocols, and day-to-day operating procedures for all areas of program operations in compliance with Government and The Salvation Army Standards including accreditation requirements in consultation with the Executive Director.
  • Network with TSA, non-Salvation Army, government, and community providers to coordinate resources for the benefit of clients and program.
  • Liaise with and attend interagency meetings of agencies involved with service to the Homeless in the Greater Hamilton area.
  • Develop and recommend new programs in response to changing community/client needs for consideration by the Executive Director and management team.
  • Assist the Executive Director with ongoing strategic planning to ensure programming reflects client needs.
  • Direct all aspects of the program operations in accordance with the mission and values of The Salvation Army and Hamilton Booth Centre.
  • Has input into and/or participates in preparing budgets with respect to the departmental budget.
  • Prepare, analyze, submit, and act on incidents and occurrences reports.
  • Listen and attempt to resolve all client complaints and monitor conduct.
  • Monitor bio/psycho/social health concerns of clients.
  • Work collaboratively with the Chaplain to develop an integrated holistic approach to client needs.
  • Ensure all records relating to casework are accurate and timely, and that confidentiality is maintained.
  • Prepare qualitative and quantitative operational reports as requested; develop quality assurance standards and measurements.
  • Ensure accurate statistical data is collected on a daily basis and provide monthly and annual statistics on program services to the Executive Director in a timely manner including cold and heat alert data.
  • Provide accurate and up-to-date information on appropriate community resources.

Human Resources

  • Participate in hiring, orientating, training, evaluating, disciplining, and terminating in consultation with the Executive Director or designate.
  • Select, orient, train, and evaluate students doing placements at Centre.
  • Develop strategies and recommendations for program staff development.
  • Ensure that all employees maintain any mandatory training or certification; identify any training needs.
  • Provide direction, support and team leadership to program staff so that they may develop and to ensure that they work together to achieve the purpose of the organization.
  • Conduct regular supervision with staff, complete regular performance evaluations and appraisals with staff.
  • Prepare, post, and maintain all departmental staff work schedules for those supervised.
  • During shift, provide support and supervision of staff concerning crisis intervention, as required to ensure the safety of residents and staff; responds initially to resident grievances and supervise staff completing agency security checks.
  • Provide support in recording resident/client, staff grievances as necessary.
  • Identify staff training requirements and make recommendations regarding staff development for those supervised.
  • Schedule and chair staff meetings.
  • Adhere to the Collective Agreement.

Organizational Responsibilities

  • Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Maintain confidentiality in all matters pertaining to clientele and coworkers of The Salvation Army Hamilton Booth Centre.
  • Adhere to standards that are consistent with the values and philosophy of The Salvation Army and Hamilton Booth Centre.
  • Be familiar with and ensure adherence to the agency’s policies and procedures.
  • Participate as an active and responsible team member.
  • Represent the organization in a professional and engaging manner.
  • Participate in supervision and performance appraisal process.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
  • Serve actively as a member of the management team for the Centre.
  • Hold regular staff meetings with staff.
  • Treat the property of The Salvation Army with due care and caution.
  • Be familiar with and adhere to the Collective Agreement.
  • Be familiar with and ensure adherence to The Salvation Army and Hamilton Booth Centre policies and procedures.
  • Represent the Hamilton Booth Centre on various committees as determined by the Executive Director.
  • Identify, evaluate, and plan for resources in response to the changing needs of the Hamilton Booth Centre.
  • Participate in ongoing professional development and training.
  • Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Participate in ongoing professional development and training.

Health and Safety

  • Monitor staff safety practices in compliance with health and safety standards, and prepares, submits, and acts on incident reports; provide calming intervention as required ensuring the safety of everyone.
  • Monitor compliance with health and safety legislation, provide advice, make recommendations and improvements, and may assist with the development of company policies/guidelines as it relates to health and safety.
  • Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
  • Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
  • Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations.
  • Responsible to work in a manner as required by the employer and use the prescribed safety equipment.
  • Supervision of the Early and Safe Return to Work Program as required.
  • Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.

Perform other duties as required.


This is a temporary full-time position with 40 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break.

  • May work with potentially aggressive clients.


  • Requires completion of university degree or equivalent, a social work degree preferred.
  • First Aid and CPR Certification.
  • Valid Ontario Class “G” Driver’s license, own vehicle and insurance, a copy of a current driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Alternative combinations of education and experience may be considered.


  • Minimum of three (3) years of prior related experience, including, experience in a specialized social services program, inclusive of some supervisory experience and experience communicating orally and in writing.
  • Experience in planning and managing successful community development initiatives, particularly those involving multiagency collaboration in the non-profit sector is preferred.
  • Experience in volunteer management is an asset.
  • Experience/working knowledge in word processing; spread sheet use.


  • Strong oral and written communication skills.
  • Self-motivated and disciplined.
  • Strong relationship-management skills in a unionized environment.
  • Ability to lift/move 40 lbs.
  • Adaptability: Demonstrate a willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Behave Ethically: Understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
  • Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group settings.
  • Creativity/Innovation: Develop new and unique ways to improve the community-based programming and to create new opportunities.
  • Focus on Client Needs: Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters.
  • Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
  • Plan: Determine strategies to move the community-based programs forward, set goals, create, and implement actions plans, and evaluate the process and results.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.



Please include the Job Title and Ministry Unit in the email subject line



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.


Related Jobs

Housekeeper   Richmond, BC new
January 13, 2022
January 13, 2022
Administrative Assistant   Winnipeg new
January 13, 2022
Full Time Family Services Worker   Fenelon Falls new
January 13, 2022