Temporary Full Time Program Manager (1 year)

novembre 19, 2023
Job Type
Competition #
Ministry Unit/Dept:
Peel Shelter and Housing Services- Overflow shelter
Salary Range:
$24.12 - $30.45 per hour
2990 A Slough St
Posting Expires:
November 30, 2023
Applications Accepted By:
Human Relations: er@tsapeel.ca




  • The Program Manager is responsible for all aspects of operations.
  • Program delivery is executed in accordance with social services best practices, Salvation Army Policies and Procedures, and Hostel Standards.
  • In matters beyond scope of the Shelter Manager refer to the Director or their designate.
  • Provide direct supervision of all staff assigned to location: Frontline; Casework; Recreation and Food Services Workers (where applicable) and co-supervise Housekeepers in collaboration with the Property Manager.
  • Assist with report writing, tracking pilot expenses; participate in meetings with community partners and local advisory committees, and providing general awareness in the community around homelessness.

Compliance with Shelter Standards/Program Development:

  • Assist Shelter Director with accreditation, program reviews, and other external/ internal reviews to ensure compliance with shelter standards and report any issues which arise.
  • Adhere to and enforce all legislation, policies and procedures affecting the workplace.
  • Assist with strategic planning and actively participate in program planning, development and implementation in the areas of the shelter operations.
  • Invite, encourage and develop staff participation in program development.
  • Provide Shelter Director with reports as required.
  • Assist with the review of policy, procedures, and resident guidelines on a regular basis to ensure that they are relevant and compliant.


  • Actively participate in executive team meetings.
  • Facilitate management and staff meetings.
  • Coach direct reports on a monthly basis and bring forward to Human Relations and Director any training needs.
  • Maintain open, effective and timely communication with all stakeholders.

Community Relations:

  • Monitor all agency to agency communication for the Shelter.
  • Participate on various Community groups and attend meetings.
  • Ensure that proper procedures are handled with regards to community/client/staff complaints.
  • Represent The Salvation Army Shelter in a professional manner at all times.

Case Management Program

  • Coordinate client caseload and monitors client services by providing assistance to team members.
  • Supervise the intake, assessment and case management process.
  • Facilitate case management meetings and case conferences.
  • Provides supportive counselling and crisis intervention.
  • Assist with landlord recruitment, mediation and advocacy.


  • Prepare Payroll data information for submission to T.H.Q. payroll.
  • Prepare all benefit applications and changes.
  • Track employee sick time and vacation use.
  • Main contact for THQ payroll.
  • Respond to all enquires.

Human Resources:

  • Participate in the hiring, orientation, evaluation, promotion, discipline and termination in consultation with the Director of Human Relations and Shelter Director.
  • Participate in second level interviews.
  • Provide direct reports with necessary support and training as required.
  • Orientate direct reports and provide new staff with a mentor.
  • Conduct a minimum of one formal monthly supervision session.
  • Address performance issues in a timely manner.
  • Assess proper course of action with regards to staff performance issue(s) and document all items relating to the issue(s).
  • Make recommendations for staffing levels, succession planning and other suggestions that will foster a positive working environment.
  • Complete all administrative HR paperwork as required.


  • This is a temporary full time position for 1 year with the possibility of extension.
  • Based on 40 hours per week Monday to Friday 8:00am – 4:00pm


  • Undergraduate University degree (e.g., B.A., B.Sc. BSc.N.) or equivalent experience in the Social Services Ministry.
  • Valid WHMIS and First Aid and CPR certification.
  • Valid Ontario Class “G” Driver’s License, provide an original copy of current driver’s abstract for review and verification that it satisfactory to The Salvation Army, in its sole discretion, is required.
  • Alternative combinations of education and experience may be considered.


  • Minimum of 2 years experience in program design, planning and implementation, and human resources management.
  • Minimum 3 years’ experience  in Emergency Shelter Managements well as crisis intervention and prevention
  • Knowledge of community resources and services.


  • Ability to function within a Christian perspective.
  • The Centre’s commitment to creating an anti-racist/anti-oppressive workplace.
  • Conflict Resolution/problem solving and supervisory skills.
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.



The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.