Temporary Full Time Housing Caseworker

août 4, 2022
St Catharines
Job Type
Competition #
Ministry Unit/Dept:
St Catharines Booth
Salary Range:
$19.04 per hour
184 Church Street
Posting Expires:
August 19, 2022
Applications Accepted By:
Steve Brnjas: steve.brnjas@salvationarmy.ca, Fax: 905-684-4513


The Housing Caseworker is responsible to provide housing options and assistance to men within our shelter and the community at large.  Perform casework and group related duties, with an emphasis on meeting the needs of all clients. The focus of our services is to ensure clients are transitioned into more stable housing alternatives. This is a contract position that will end on December 31, 2022.


  • Assist clients with housing searches, preparation of clients for viewings, and assist in the contact with landlords.
  • Provide encouragement to clients and problem solve issues regarding housing
  • If needed, transport clients to viewings and assisting them with the discussions with the landlords
  • Keep an ongoing and updated list of apartments for rent by utilizing various websites
  • Help clients by going through resource material in preparation for renting
  • Be the point of contact for new attendees of the Hostel to assist with diversion if possible
  • Keep accurate statistics specifically for this pilot project
  • Develop and implement case management of assigned clients; assist clients in establishing goals, monitoring progress, and preparing discharge plans.
  • Assist clients with resume preparation and job searches.
  • Assist in the preparation & facilitation of life skills classes and instruction for clients.
  • Provide recreation and community development for clients.
  • Preform assessments, preliminary goal setting, identifies housing barriers, immediate and ongoing needs.
  • Perform administrative duties, such as compiling and maintaining accurate case files and appropriate documentation related to clients and initiates and any new documentation; complete all reports required by the funder and The Salvation Army including HIFIS.
  • Maintain caseload with regularly scheduled sessions and record keeping on all contacts and sessions as required by policy and procedures.
  • Perform social histories to gather information and identify problems; formulate case plans to help clients meet their needs; perform discharge procedures for clients as assigned.
  • Monitor appropriate behavior; intervene in crisis situations, provide emotional support and advocacy as required.
  • Ensure appropriate communication of relevant concerns being mindful of the guidelines of the referral base and confidentiality procedures: maintain confidentiality of all client records, documenting all relevant information and update logs and client files regularly.
  • Encourage clients in the maintenance of good personal hygiene, housekeeping, and general life skills.
  • Work cooperatively with the community partners and complete necessary documentation as required.
  • Enforce program rules and expectations on a consistent basis with clients.
  • Network with Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and programs.
  • Engage in the development of inter-personal relationships that promote dignity and respect.
  • Perform required scheduled check-ins of clients, unit visits and room inspections.
  • May liaise with police, funders, court personnel, community agencies, families, and other staff members.
  • Coordinate care services help clients identify and obtain resources.

Perform other duties as required.


  • Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.
  • Will be required to visit residential units in the community in addition to working within the shelter environment.
  • May deal with clients who become angry.
  • May encounter verbal abuse.



  • College Diploma in Social Services/Corrections and / or combination of education and life related experience in working with marginalized individuals.
  • Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
  • Current First Aid and CPR or willingness to obtain.
  • Training in Naloxone administration and Mental Health First Aid would be assets.
  • Alternative combinations of education and experience may be considered.


  • Minimum of one (1) year prior related experience, including experience in front line work in a social service setting.
  • Knowledge of issues facing persons experiencing housing crisis.
  • Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the Niagara region.
  • Knowledge of various social issues pertaining to homelessness and its impact on the clients served.
  • Experience working with diverse populations, including those experiencing mental health and addictions.
  • Experience with or willingness to learn program specific software such as HIFIS.


  • Support for and an understanding of mission and purpose of The Salvation Army in Canada.
  • Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems.
  • Demonstrated ability to work both independently and under supervision.
  • To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
  • Demonstrated ability to use sound judgment when making decisions.
  • To communicate effectively and efficiently in a positive manner as it relates to all levels of interaction with colleagues, clients and community.
  • A high degree of proficiency in duties as well as being able to handle and prioritize numerous tasks and evident desire for self-development, ability to follow detailed instructions.
  • Sensitive and empathetic to vulnerability of clientele.
  • Competent on word processing equipment, such as Windows, Microsoft Office, Excel.
  • Valid Ontario Class “G” Driver’s license and current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening secured through either the national Canadian Police Information Centre or through a local police detachment.  Note: A satisfactory criminal background check and an Enhanced Reliability Status Screening with Corrections Canada are required.



In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.


The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

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