Temporary Full Time Housing Based Case Manager ending March 31, 2022

July 21, 2021
Job Type
Competition #
Ministry Unit/Dept:
Ottawa Booth Centre
Salary Range:
$23.46 per hour
171 George Street
Posting Expires:
July 27, 2021
Applications Accepted By:
Human Relations Department: sorjobs@ottawaboothcentre.org Fax: 613 241-2818


To facilitate, through a coordinated case management process and housing first approach, the moving of individuals from street living to permanent-housing living, with supports.


  • Work as part of the team with other Support Workers, other Centre staff, outreach workers and other community resources in providing services to the clients
  • Engage clients “where they are at” – on street or a location most comfortable for client
  • Work on a Case Management basis, which include client Intake and Assessment for Housing history, Barriers to housing and immediate and ongoing needs (ID, financial, food, shelter, clothing, medical)
  • Engage in preliminary Goal Setting/Plan to Assess Client conditions to determine Housing history and, barriers to housing
  • Provide crisis intervention
  • Coach and support clients as needed to access appropriate services.
  • Monitor and follow up on client’s progress.  Advocate on behalf of the client as required and appropriate
  • Arrange for case conferences where appropriate or attend reviews called by community workers
  • Keep accurate records and documentation
  • Prepare statistical and other reports as required
  • Adhere to all procedures, rules, and guidelines for the safety and security of residents and staff
  • Perform additional duties when required
  • Maintain contact with clients for the purpose of:

o    Monitoring progress of clients in working on goal plan

o    Following established procedures, referring to appropriate Centre and community resources and

o    Advocating on behalf of the client to other Centre staff or outside resources, as requested by coordinator. Attend staff meetings and case conferences prepared to share information regarding clients and services issues

  • Implement appropriate emergency procedures as necessary
  • Maintain records as required (e.g. incident report, log notes, and case notes

Workplace Hazards

  • May deal with angry and abusive clients
  • May encounter verbal abuse
  • May be required to deal with client overdose and other medical situations



  • Relevant Community College/University education in social work or related fields, preferred


  • Minimum 3 years’ experience working with urban disadvantaged population
  • Several years’ experience in direct client service with the homeless, ideally in an outreach setting
  • Experience working with an urban, hard-to-serve clientele population with addiction and mental health issues
  • Experience in working cooperatively with community resource agencies

Required Skills/Knowledge:

  • Strong interpersonal and leadership skills
  • Effective communication skills, particularly in negotiation and advocating for clients’ needs
  • Knowledge of local housing placement resources, and processes for particularly hard-to-serve clients
  • Good writing skills for documentation and correspondence
  • Strong computer skills including a working knowledge of Microsoft Office and Excel
  • Bilingualism (French and English) is essential
  • A current ‘G’ driver’s license with at least 2 years’ experience driving at that level


  • Trained in Standard First Aid/CPR, Assist, Non Violent Crisis intervention preferred
  • Experience administering Narcan and/or Narcan training a strong asset

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week, Monday to Friday 8:00am to 4:30pm (on call when needed)


   The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.