Temporary Full Time Front Line Worker (union position) ending March 31, 2019

Ottawa Booth Centre
December 5, 2018
Ottawa, Ontario, Canada
$16.76 per hour
Competition #
Interested applicants must respond in writing to
Employee Relations Department: FLWjobs@ottawaboothcentre.org
Closing date
December 12, 2018


Mission and Values Statement

The Salvation Army is an international Christian church and charitable movement, active in over 128 countries worldwide. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Mission of The Salvation Army is to share the love of Jesus Christ, meet human needs, and be a transforming influence in the communities of our world. This is expressed in spiritual ministry, and also by a wide variety of social services, which are extended without discrimination as to race or creed.

There are three Core Values of our Faith: Salvation, Holiness, and Intimacy with God.

Rooted in these three values are the seven core operational values that guide all aspects of the Salvation Army in the Canada & Bermuda Territory.

Compassion:        We reach out to others and care for them.

Respect:               We promote the dignity of all persons.

Excellence:          We strive to be the best at what we do and a model for others to emulate.

Integrity:              We are honest, trustworthy and accountable.

Relevance:           We are committed to the pursuit of innovation and effectiveness.

Co-operation:      We encourage and foster teamwork and partnerships.

Celebration:        We give thanks by marking milestones and successes.

The powerful mission and core values of The Salvation Army serve as significant attractors for those people who choose to join the organization, which has been serving the under-served and evolving for 150 years.


To provide Front Line service to the Centre clients within the context of the overall Centre operations, including maintaining the security of the facility and its residents.



  • Client services
  • Safety and security
  • Support services
  • Service /shift specific duties


  • Initiate contact with clients for the purpose of being accessible/available; identifying needs; gathering information to assess further areas of need; monitoring progress of clients in working on goal plans; following established procedures, referring to appropriate Centre and community resources and advocating on behalf of the client to other Centre staff or outside resources, as requested by coordinator
  • Complete accurate intake and discharge procedures with clients as needed
  • Provide emergency assistance, as required and appropriate, e.g. meals and clothing
  • Accept and receipt monies, donations, both cash and goods. Donations of only Men’s clothing
  • Attend staff meetings and case conferences prepared to offer information regarding clients and service issues


  • Implement appropriate emergency procedures as necessary
  • Maintain radio contact with other residential services. This includes battery changes and radio checks as necessary
  • Ensure that Centre residency guidelines are enforced impartially
  • Implement consequence for inappropriate behavior measures of clients, in accordance with established policies, procedures and guidelines
  • Refer clients to Manager of Residential Services or Front Desk Supervisor for interviews regarding serious behavioral issues and consequences as necessary (e.g. clients who are denied assess)
  • Provide emergency backup for other Centre services/programs
  • Do rounds and security checks as indicated by Shift Statement of Duties


  • Maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)
  • Check facilities on rounds and notes maintenance concerns to the Manager of Residential Services
  • Attend to any housekeeping duties, as indicated by service and shift duty list
  • Participate in planning and evaluating services provided by the Centre and in any revision of the service/program
  • Attend to duties outlined by program and Shift Statement of Duties



  • Relevant post-secondary education in social work or related field
  • Minimum 1-year experience working with hard-to-serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience
  • Effective communication, both oral and written
  • Effective interpersonal skills
  • Knowledge of client community
  • Knowledge of community resources
  • Some computer skills in word processing and database use
  • Bilingual (English and French) an asset


Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

 HOURS: 40 hours per week, Wednesday to Sunday 3:30pm – 12:00am


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application

Please include the competition # in the subject line of your email.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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