Temporary Full Time Front Line Supervisor (1 year term)

April 27, 2021
Job Type
Ministry Unit/Dept:
Salary Range:
$19.43 - $29.15 per hour
107 Jarvis Street
Posting Expires:
May 4, 2021
Applications Accepted By:
Daniela Ancona: danielaancona@thegateway.ca, Fax: (416) 955-0422


Position Purpose Summary:

To supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures.



  • Provide back-up support to Frontline Staff and their functions as required
  • Schedule, conduct and document supervision
  • Conduct Performance Reviews and Evaluations
  • Attend and actively participate in Team meetings
  • Complete shift schedules in accordance with current policies
  • Assist with the day-to-day operation of the Hostel
  • Ensure residents and community members receive proper Customer Service while relating to the staff
  • Attend monthly Resident’s Meetings as required
  • Assist the Assistant Director with the administration of the Hostel
  • Gather and submit for entry to SAMIS statistics applicable to Frontline Workers on a monthly basis
  • Compile and submit the monthly snapshot, service restrictions, meal count and the In Kinds Good tally to the Assistant Director monthly
  • Give direction and ensure SMIS entries are completed properly
  • Assist the Assistant Director in ensuring the Hostel is in compliance and meeting the standards for the Quality Assurance and Accreditation.
  • Attend Committee and Agency meetings as directed by the Assistant Director
  • Participate in the Policy Review Committee
  • Input triage data into database as required
  • Prepare and submit to the Assistant Director the Frontline Workers hours of work bi-weekly for payroll submission
  • Assist the Assistant Director with the Human Resources of the Hostel
  • Ensure up to date Frontline Worker contact information is forwarded to the Assistant Director
  • Monitor and maintain the Frontline Worker relief pool
  • Assist with the orientation of new staff
  • Assist with the interview process when requested
  • Monitor and notify Assistant Director of staff training needs (i.e. Renewals, etc.) in accordance to Hostel policy.
  • Keep an updated record of all sick days, vacations days, lieu and stat days taken by each staff.
  • Assist with staff training in accordance with Hostel policy as requested
  • Assist the Assistant Director to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act
  • duties as determined by the Supervisor of Case Management




  • Social Services Worker Diploma or minimum of 5 years in a work related field including experience in a residential setting
  • Certification in First Aid/CPR, and Non-Violent Crisis Intervention


  • 1 -2 years Supervisory Experience

Required Skills/Knowledge:

  • Thorough knowledge of Toronto Hostel Standards
  • Good interpersonal skills
  • Fluent in written and spoken English


  • Second language an asset

Successful candidate will be required to provide upon hiring:

  • A clear vulnerable sector screening
  • Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: 40 hours per week, Sunday – Thursday 4:00pm – 12:00am




The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

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