Support Worker

The Salvation Army B.C. Victoria ARC
October 16, 2020
Victoria, Canada
Job Type
$20 - $21 per hour
Competition #
Interested applicants must respond in writing to
Closing date
Open Until Filled
Street Address
525 Johnson Street


  HOURS/SCHEDULE :  Variable, decided by Manager



The Support Worker position is responsible for providing client-centered support to program participants and clients at the Victoria A.R.C.


Front Desk: 

  • Receives clients and visitors in a pleasant and courteous manner, and provides services according to established procedures.
  • Monitors access to the Victoria A.R.C.
  • Conscientiously observes the confidential nature of the agency’s service to its clients and participants.
  • Operates cash register; accepts and records payments, and performs shift end deposit.
  • Accepts, sorts, and distributes all incoming mail and packages.
  • Operates a multiple line switchboard, takes messages, and forwards messages to respective staff and residents.
  • Records pertinent information including financial activities and incidents accurately and according to policy into the shift activity log and other recording systems.
  • Monitors adherence of clients to Victoria A.R.C. guidelines.
  • Does registration for new clients and ensures that registration forms are accurately completed and intake procedures are followed.
  • Provides clients access to their medication and follows all procedures and policies related to client medication.
  • Maintains and updates resident information on database.

Residential Support: 

  • Acts as a mobile secure and supportive presence monitoring the first, second, and third floors for resident behaviour as well as basic structural and operational conditions as per policies and procedures.
  • Provides accurate information and client-centered support to meet the needs of the clients and visitors in accordance to Victoria A.R.C. policies and procedures.
  • Ensures that clients and visitors are respecting and adhering to Victoria A.R.C. policies and procedures.
  • Conducts and monitors the building’s surveillance;  health, safety and security of the site.
  • Conducts regular rounds of the Victoria A.R.C. and conducts bed checks.
  • Reports observed maintenance needs in accordance with agency procedures.
  • Ensures the public areas are clean and organized according to Victoria A.R.C. standards.
  • Performs light janitorial duties when required .


  • Must attend all staff meetings and training seminars related to agency services if requested.
  • May be assigned other related duties according to agency needs at the discretion of the ARC Program Manager.  



  • Completion of High School plus post-secondary diploma or certificate (Degree or Diploma in Social Work, Psychology, Counselling, or related field is preferred).
  • Must possess a valid First Aid/CPR Certificate.


  • Six months related experience.

Required Skills/Knowledge:

  • Excellent typing and computer skills.
  • Excellent numeric and analytical skills.
  • Superior customer service and problem-solving skills.
  • Excellent ability to work well in a fast-paced and high-stress environment.
  • Must possess a class 5 driver’s license.
  • Understanding of barriers faced by Victoria A.R.C. residents and visitors.
  • Demonstrates flexibility and creativity.
  • Strong time-management skills.
  • Effective in both written and verbal communication.

NOTE: A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.

Successful candidates, prior to hiring, may be required to provide:

  • Background check consent
  • A clear vulnerable sector screening
  • A clean driver’s abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety Training

If there is a competition number associated with this posting, please include within the subject line of your email, fax or regular mail correspondence.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

In accordance with The Salvation Army policy and legislated requirements, employment is conditional upon the verification of credentials and completion of a background check.

This posting is open to external and internal candidates alike. If you are an internal applicant, please advise your Department Head of your intentions prior to submitting your application.

Imagine Canada Standards - Accredited

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