Shelter Worker

June 23, 2022
Richmond, BC
Job Type
Competition #
Ministry Unit/Dept:
Richmond House
Salary Range:
As Per the Collective Agreement
12040 Horseshoe Way
Posting Expires:
July 1, 2022
Applications Accepted By:
Attn: Melinda Epifano, Email: Please mention 'Shelter Worker' in the subject line of your email



  • Regular Full-time, 32 hours/week
  • Thursday (12:00AM-8:30AM), Friday (8:00AM-4:30PM) and Saturday & Sunday (4:00PM-12:30AM)
  • Vacancies: 1


  • Adheres to the policies and standards of The Salvation Army as established in policy and program manuals, Health & Safety Guidelines, job descriptions, written memos, and verbal agreements.
  • Maintain the cleanliness and order of the shelter while on
  • Carry out inspection/security checks of property and grounds in accordance with policies and procedures
  • Carry out inspection of neighboring properties and remove any drug or alcohol paraphernalia using safe procedures, in accordance to our Good Neighbour Policy and
  • Accurately records day-to-day happenings using appropriate methods; maintains logbooks appropriately and completes incident reports
  • Responsible for the care and safety of guests in the Shelter, as well as the premises itself, including doing bed checks, room/personal searches. Establish clear, simple, and consistent limits for the guests. Encourage and facilitate the participation of guests to create a safe, positive
  • Prepares and serves breakfast for guests, sets up coffee bar, may prepare or provide simple meals for guests
  • Work with Case Workers to assist guests in working through their case plans as appropriate, providing personal, practical, and moral support to guests and feedback to Case Workers
  • Engage with guests by providing activities as appropriate, i.e. Sports, crafts, games
  • Liaises with referral sources and other external agencies as needed (e.g.,, Ministry of Social Development-Income Assistance office, RCMP, BC Housing,
  • Attend staff and any other meetings called or directed to by the
  • May serve as Receptionist for Shelter
  • Maintain professional growth through attending workshops, courses and by reviewing current information/resources. Attend any training courses, workshops as directed by the
  • Foster and nurture a positive professional team environment at all
  • Maintain strict confidentiality regarding all knowledge of and information about guests
  • Perform other duties as assigned, which may include, but not limited to: general admin duties (making calls, sending emails, photocopying, scanning documents, resourcing resources for clients, updating folders at front desk, making posters, assisting with maintaining staff bulletin board, assist in facilitating workshops and groups)



  • Post-secondary education in Social Services or a related field, or combination of education and experience
  • Training in Vulnerability Assessment Tool (VAT)
  • Training in crisis intervention, conflict resolution and mediation skills is
  • Must have First Aid and CPR certificate


  • Minimum two years of previous experience and/or training working with the homeless and have a good working knowledge of homelessness, mental health and addiction issues

Required Skills/Knowledge:

  • Must demonstrate a positive attitude towards the homeless and individuals with substance abuse and concurrent problems, including mental health


  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry
  • Successful obtainment of clearance through the Criminal Record Check under the Criminal Records Review Program
  • The incumbent must take the following precautionary measures (in addition to health and safety rules):
    • Universal Precautions
    • Immunization for Hepatitis B
    • Vaccination against Tuberculosis


Successful candidates, prior to hiring, may be required to provide:

  • Background check consent.
  • A clear vulnerable sector screening.
  • A clean drivers abstract.
  • Completion of our online Armatus Abuse Training and required Health and Safety training.


The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application

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